Customer service coordinator

3 weeks ago

Canada Novavia Full time

Nova Via is an online immigration agency based in Canada, dedicated to assisting clients in their journey to study or immigrate to Canada. With a focus on providing personalized guidance and support, Nova Via helps individuals navigate the complexities of Canadian immigration processes and the hastle of choosing your college of education, ensuring a smooth and successful transition to their new life in Canada.

Job Description

As a Customer Service Coordinator at Nova Via, you will play a pivotal role in providing exceptional customer service to our clients. Your responsibilities will include setting up appointments, conducting outbound calls, managing data entry tasks, and assisting with sales-related activities. This position requires excellent communication skills, attention to detail, and a proactive approach to customer satisfaction.

Key Responsibilities:

  • Setting Up Appointments: Schedule appointments with clients based on their preferences and availability.
  • Outbound Calling: Initiate outgoing calls to existing and potential customers to follow up on inquiries, resolve issues, and provide assistance.
  • Data Entry: Accurately enter customer information, appointment details, and other relevant data into the company's database.
  • Sales Support: Assist the sales team by providing information to customers, promoting products/services, and generating leads.
  • Customer Support: Address customer inquiries, concerns, and complaints in a professional and timely manner, ensuring a positive customer experience.
  • Coordination: Collaborate with other team members to ensure seamless communication and coordination of tasks.
  • Administrative Tasks: Perform various administrative duties as needed to support the efficient operation of the customer service department.
Qualification
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Proven experience in customer service, sales, or related field.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Proficiency in Microsoft Office suite and familiarity with CRM software.
  • Detail-oriented with the ability to multitask and prioritize tasks effectively.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Previous experience in appointment scheduling and outbound calling is a plus.
  • Will train
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Positive and supportive work environment.

Join Nova Via as a Customer Service Coordinator and be part of a dynamic team dedicated to delivering excellence in customer service and satisfaction. Apply now to embark on a rewarding career journey with us

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