Collections Supervisor

1 month ago

Canada Nuvei Corp Full time

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. 

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey 

_____

Le monde du traitement des paiements évolue rapidement et les entreprises recherchent des partenaires loyaux et stratégiques pour les aider à se développer.

NOUS SOMMES NUVEI. Nuvei (Nasdaq : NVEI) (TSX : NVEI) est la société fintech canadienne qui accélère les affaires de ses clients dans le monde entier. La technologie modulaire, flexible et évolutive de Nuvei permet aux entreprises de premier plan d'accepter les paiements de nouvelle génération, d'offrir toutes les options de paiement et de bénéficier de services d'émission de cartes, de services bancaires et de gestion des risques et des fraudes. En connectant les entreprises à leurs clients dans plus de 200 marchés, avec l'acquisition locale dans plus de 45 marchés, 150 devises et plus de 600 méthodes de paiement alternatives, Nuvei fournit la technologie et les informations nécessaires aux clients et aux partenaires pour réussir localement et globalement avec une seule intégration.

Chez Nuvei, nous vivons nos valeurs fondamentales et nous nous épanouissons en résolvant des problèmes complexes. Nous nous consacrons à l'amélioration continue de nos produits et à la fourniture d'un service à la clientèle sans relâche. Nous sommes toujours à la recherche de talents exceptionnels pour nous rejoindre dans cette aventure

This is a 12 month contract role / Il s'agit d'un contrat de 12 mois. Please note this is not a commission structured role / Veuillez noter qu'il ne s'agit pas d'un poste à commission.

Main Duties / Responsibilities

  • Managing internal and external Collection Account Receivables
  • Ensuring that the Collections Team meets monthly goals and providing coaching and support as needed
  • Updating internal CRM and reporting databases with ticket status
  • Reconciliation of outstanding balances
  • Maintaining status of accounts that have been transferred to 3rd party or legal
  • Keeping track of team stats
  • Providing weekly and monthly reports to upper management
  • Communicating with various departments and Collection partners
  • Creating various reports using Excel
  • Managing email and phone escalations as needed
  • Hold ongoing meetings with management to discuss focus items
  • Performing any other tasks as assigned

Principales tâches / responsabilités

  • Gérer les comptes débiteurs de recouvrement internes et externes
  • Veiller à ce que l'équipe de recouvrement atteigne les objectifs mensuels et fournir un encadrement et un soutien en cas de besoin.
  • Mettre à jour le CRM interne et les bases de données de reporting avec le statut des tickets.
  • Rapprochement des soldes impayés
  • Maintenir le statut des comptes qui ont été transférés à une tierce partie ou au service juridique
  • Suivi des statistiques de l'équipe
  • Fournir des rapports hebdomadaires et mensuels à la direction générale
  • Communiquer avec les différents départements et les partenaires de recouvrement
  • Création de divers rapports à l'aide d'Excel
  • Gérer les escalades par courriel et par téléphone, le cas échéant
  • Organiser des réunions régulières avec la direction pour discuter des points prioritaires
  • Effectuer toute autre tâche qui lui est confiée

Qualifications (Skills/Experience)

  • A minimum of 1-year experience in the Credit Card processing industry
  • Collections and Accounting experience
  • Strong problem-solving and analytical skills with sound judgment
  • Possess excellent practical skills in using Microsoft Office programs, including Excel, SharePoint, and other related applications.
  • Familiarity with the Great Plains Accounting system or similar software is a plus
  • Customer service experience
  • Excellent written and verbal communication skills in English and French, as the position involves communication with colleagues and clients located in Quebec
  • Resourceful person who can take initiative
  • Detail-oriented and proficient in the use of logical reasoning
  • Ability to work in a fast-paced, growing environment

Working Language

  • English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.
  • Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.
  • A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.

Langue

  • L'anglais (écrit et parlé) est la langue utilisée 99 % du temps, car les collègues de travail et la clientèle sont géographiquement dispersés à l'intérieur et à l'extérieur du Québec.
  • Les communications internes entre collègues se font en anglais ou en français, selon les parties concernées. Les fournisseurs stratégiques sont situés à l'extérieur du Québec.
  • Une connaissance de base du français est requise pour tout poste situé au Québec. L'anglais est requis pour ce poste, car il peut relever d'une personne située en dehors du Québec et nécessite de fréquentes communications en dehors de la province.

Nuvei est un employeur qui respecte l'égalité des chances, qui célèbre la collaboration et l'innovation et qui s'engage à développer un lieu de travail diversifié et inclusif. L'équipe de Nuvei est composée d'une multitude de talents, de compétences et d'ambitions. Nous pensons que les employés sont plus heureux lorsqu'ils ont la possibilité d'être eux-mêmes, authentiques.  Alors, venez comme vous êtes. Nous sommes impatients de vous rencontrer.

#J-18808-Ljbffr

  • Field Supervisor Temporary

    4 weeks ago

    Canada Flyflair Full time

    As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Work Arrangement:  This role is primarily...

  • In-Person Exam Supervisor

    4 weeks ago

    Canada The Chartered Professional Accountants Of Manitoba Full time

    The CPA Western School of Business (CPAWSB or the School) delivers innovative, competency-based learning education to more than 15,000 learners in Western and Northern Canada who are completing their formal education towards certification as a Chartered Professional Accountant (CPA) in Canada. CPAWSB delivers the CPA preparatory courses and the CPA...

  • Seafood Supervisor

    6 days ago

    Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families,...

  • Supervisor, Distribution

    1 month ago

    Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - L'Assomption Work Location - Posting Locations - Montreal, QC Department - L'Assomption Distribution Team 5 Job Function - Supply Chain Employee Type - Regular Employee FT Salaried Shift/Hours - **About Us**: **About Us** Proudly Canadian and Independently Owned, we are Coke Canada Bottling! Coke Canada Bottling is Canada's premier...

  • Airport Ancillary Program Supervisor

    4 weeks ago

    Canada Flyflair Full time

    Are you ready to take your career to new heights? As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and...

  • Production Supervisor

    1 week ago

    Canada Ferrero SpA - Industrial & Trading. Full time

    Ferrero SpA - Industrial & Trading. Join our team as a Production Supervisor and play a key role in overseeing our manufacturing operations. We are seeking a dedicated individual with strong leadership skills to ensure efficient production processes and maintain high-quality standards. The Production Supervisor will coordinate team members on the production...

  • Supervisor of Recreation Services

    1 week ago

    Canada Wasaga Beach Full time

    Supervisor of Recreation Services - Contract until December 31, 2027 TOWN OF WASAGA BEACH JOB POSTING Supervisor, Recreation Services (Temporary Full Time – June 2024 to December 2027) Wasaga Beach located on the shores of Georgian Bay, in Simcoe County and home to the World's Longest Freshwater Beach. As a waterfront municipality, local...

  • IEL Cohort Supervisor

    1 week ago

    Canada First Nations Technical Institute Full time

    Are you seeking a rewarding career? Consider one of FNTI’s careers — it may be the perfect fit for you. Browse FNTI’s careers below for more information on each available position and how to apply About FNTI (First Nations Technical Institute) FNTI has been a leader in Indigenous education since its establishment in 1985, celebrating the successful...

  • Molding - Packer Supervisor

    1 month ago

    Canada Polytainers Inc. Full time

    197 Norseman St, Etobicoke, ON M8Z 2R5, Canada Job Description Posted Tuesday, April 2, 2024 at 4:00 AM POSITION SUMMARY: Reporting to the Manager, Molding, the Packer Supervisor’s responsibility is to provide the leadership and co-ordination of all shop-floor functions and activities for packers to meet safety, quality, delivery and cost targets and...

  • Stock Supervisor

    6 days ago

    Canada Jace Holdings Ltd. Full time

    Press Tab to Move to Skip to Content Link Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. A proudly Canadian...

  • HRIS Supervisor

    2 weeks ago

    Canada, CA Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency in Vancouver and is very quickly becoming the go-to agency for hiring and placement of skilled HR Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home.Are you an HR professional looking for a challenging...

  • HRIS Supervisor

    2 weeks ago

    Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency in Vancouver and is very quickly becoming the go-to agency for hiring and placement of skilled HR Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home. Are you an HR professional looking for a...

  • Condition Monitoring Supervisor

    1 month ago

    Canada Kruger Inc. Full time

    Site: Corner Brook Pulp and Paper Mill – Corner Brook, TN, CA Job Code: 1373 # of openings: 1 Description OVERVIEW We are seeking an experienced Condition Monitoring Supervisor who will report to the Maintenance Superintendent to achieve: • Supervise the work carried out by other Condition Monitoring personnel and HVAC Contractor • Analyze...

  • Research Assistant- Shelley Clark

    4 weeks ago

    Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. The project explores the experiences of Black-immigrant youth in the Canadian education System. Under the supervision of the research supervisor, the research assistant will benefit from the opportunities to learn and receive mentorship on diverse educational research methodologies and...

  • Operations Supervisor

    1 week ago

    Canada Metro Supply Chain Full time

    Operations Supervisor (Night Shift, Start-up) 1401 Creditstone Rd, Concord, ON L4K 4N7, Canada Req #2891 Thursday, May 16, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world...

  • Operations Supervisor

    1 week ago

    Canada Metro Supply Chain Full time

    1401 Creditstone Rd, Concord, ON L4K 4N7, Canada Req #2892 Thursday, May 16, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our...

  • Research Assistant 1

    1 month ago

    Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Research Assistant 1 Department of Animal Science Macdonald Campus; McGill University Supervisor: Dr. X. Zhao Position Summary: Collecting and aggregating data from dairy cows ration coming from different dairy farm and integrating it inside data base. Qualifications: Bachelor degree in...

  • Teaching Assistant Edtl 640-001 Dise S24

    1 week ago

    Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. This posting is for one unionized contractual appointment. A Teaching Assistant is a Graduate Student employed to assist the Course Supervisor as a Teaching Assistant in a classroom environment. Teaching Assistant Positions are governed by the Collective Agreement between McGill University and...

  • Supervisor Materials Management

    1 week ago

    Canada Uhnresearch Full time €34 - €42

    The University Health Network, where “above all else the needs of patients come first”, encompassesToronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, the Michener Institute of Education and West Park Healthcare Centre. The breadth of research, the complexity of the cases treated, and the...

  • Early Learning

    1 week ago

    Canada YMCA of Hamilton|Burlington|Brantford Full time €45,000 - €51,000

    Salary Range: $45,000 to $51,000 commensurate with experience Department: Child Care Location: Ron Edwards Family YMCA Deadline to Apply: May 23, 2024 Anticipated Start Date: June 2024 Benefits & Perks: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do: Paid Vacation Entitlements that increase with...