Field Supervisor Temporary
2 weeks ago
As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Work Arrangement: This role is primarily based in the office environment.
The Airport Ancillary Program Supervisor will be responsible for driving best-in-class revenue collection across Flair’s portfolio of airport stations by ensuring optimized processes and training are in place and service providers operate in compliance with them. This will include reviewing performance against company objectives, methods to improve compliance and drive engagement by the front lines, and the development of strategic plans to implement process and training changes. The primary responsibility of the Airport Ancillary Program Supervisor will be ownership of all programs involving revenue collection and generation in the airport environment, driving higher revenue per passenger collection. Ensure Flair’s processes are optimized to facilitate the collection of fees at the airport during check-in and boarding
Maximize revenue generation from each product by ensuring knowledge, training, and resources for the front lines
Collaborate with Technical Product Manager to optimize systems and applications for automating process applications and user interfaces for fee collection
Collaborate with the data analyst team to collect and review data to gain insights and target improvements within the operation
Meet KPI targets for Flair’s collection of ancillary fees at the airport as part of the airline’s strategy
Monitor the performance of 3 rd party ground handlers and collaborate with Regional Managers to implement performance improvement plans
Close collaboration with the commercial ancillary team to ensure harmony between the commercial roadmaps/initiatives and the impacts within the airport operations
University or College Degree/Diploma in Aviation Manager, Business Administration, or a related field is preferred
Minimum of five (5) years of experience in operational, training, or commercial roles, preferably within the airline or travel industry
Demonstrated experience in operational or commercial roles within the airline or travel industry
Strong planning, analytical, and coordination skills
Proficient in analyzing ancillary revenue statistics, developing collection strategies, and ensuring compliance
Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes
Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
Pension plan with matched contributions.
Individualized performance bonuses based on achievements.
Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.
While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.
Website:
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