Airport Ancillary Program Supervisor

1 month ago

Canada Flyflair Full time

Are you ready to take your career to new heights?

As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:

Job Title: Airport Ancillary Program Supervisor

Department: Airports

Location:  Edmonton, AB, Calgary, AB, Toronto, ON and Vancouver, BC 

Work Arrangement:  This role is primarily based in the office environment.

Position Overview:

The Airport Ancillary Program Supervisor will be responsible for driving best-in-class revenue collection across Flair’s portfolio of airport stations by ensuring optimized processes and training are in place and service providers operate in compliance with them. This will include reviewing performance against company objectives, methods to improve compliance and drive engagement by the front lines, and the development of strategic plans to implement process and training changes. This role will be required to work with a high level of collaboration with other departments and stakeholders.

Primary Job Functions:

The primary responsibility of the Airport Ancillary Program Supervisor will be ownership of all programs involving revenue collection and generation in the airport environment, driving higher revenue per passenger collection. This will include:

  • Ensure Flair’s processes are optimized to facilitate the collection of fees at the airport during check-in and boarding
  • Maximize revenue generation from each product by ensuring knowledge, training, and resources for the front lines
  • Collaborate with Technical Product Manager to optimize systems and applications for automating process applications and user interfaces for fee collection 
  • Collaborate with the data analyst team to collect and review data to gain insights and target improvements within the operation
  • Meet KPI targets for Flair’s collection of ancillary fees at the airport as part of the airline’s strategy
  • Monitor the performance of 3 rd party ground handlers and collaborate with Regional Managers to implement performance improvement plans
  • Participate in airport operations to observe the practical application of processes and solicit feedback for improvement opportunities
  • Close collaboration with the commercial ancillary team to ensure harmony between the commercial roadmaps/initiatives and the impacts within the airport operations
  • Close collaboration with the marketing team to optimize messaging and customer communication to drive higher awareness of airport experience relating to passenger ancillary products
  • Drive strategies and long-term vision to build a best-in-class airport experience to optimize compliance and sales of ancillary products at the airport
  • Develop methods to collect feedback from front-line members to identify improvements and opportunities

Qualifications & Requirements:

The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

  • Education: 
    • University or College Degree/Diploma in Aviation Manager, Business Administration, or a related field is preferred
  • Experience: 
    • Minimum of five (5) years of experience in operational, training, or commercial roles, preferably within the airline or travel industry
    • Experience in ancillary revenue or operations management roles in the airline or travel industry is highly desirable
    • Demonstrated experience in operational or commercial roles within the airline or travel industry
  • Skills & Abilities:
    • Strong planning, analytical, and coordination skills
    • Proven ability to translate strategic concepts into actionable plans with measurable outcomes
    • Proficient in analyzing ancillary revenue statistics, developing collection strategies, and ensuring compliance
    • Innovative mindset with a track record of identifying opportunities and challenging conventional practices
    • Proactive approach with a strong sense of accountability and ownership
    • Exceptional collaboration skills to work effectively with diverse stakeholders and drive results
    • Comfortable working under pressure, meeting tight deadlines, and managing a high volume of activities
    • Thrives in fast-paced environments and adept at handling multiple responsibilities concurrently
  • Competencies: 
    • Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
    • Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
    • Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes
  • Requirements: 
    • Clear criminal record check and satisfactory employment references
    • Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
    • Must be legally eligible to work in Canada without restriction

Why Join Flair Airlines: 

At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment , which includes: 

  • Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
  • Pension plan with matched contributions.
  • Individualized performance bonuses based on achievements.
  • Attractive referral incentive program.
  • Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

How to Apply:

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: May 19, 2024

Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.

We look forward to the possibility of welcoming you on board

Website:

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