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District Manager
3 months ago
District Manager – SalonCentric West
Reports to: Retail Director
Number of Direct Reports: up to 25 Store Managers
Key Internal Partners: Retail Operations Team, Field/ Street Leadership Team, Human Resources, Retail Supply Chain Team, Marketing Department
Key External Partners: External Vendors
Location: Remote location
Salon Centric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008 with 585 SalonCentric stores and 260 StateǀRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and footprint in Ontario. Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.
The District Manager motivates and inspires the Store Management teams to create an environment that ensures an exceptional customer experience according to SalonCentric standards. They will manage the day-to-day operations within a specific market of multiple stores, which includes recruitment, development, performance management and retention of top talent, compliance towards safety standards, inventory levels and shrinkage monitoring, labor hours efficiency, marketing campaigns implementation.
Key responsibilities:
• Drive Sales, profitability and best in class customer experience
o Develop and lead the execution of the district business plan to drive Omni channel sales results and key performance indicators.
o Conduct effective and regular stores visits (virtual in and in person) with an emphasis on the internal and external customer experience, while interacting with the customer on the sales floor and observing selling behaviors
o Drive customer loyalty and new customer recruitment by creating an inspiring and engaging customer experience
o Lead with an entrepreneurial spirit that inspires out of the box thinking and shop owner mentality to impact business results
o Knows and manages the business through effective use of all sales and financial reports
o Act as a liaison between the Store team and the Support Center by providing insights and feedback to enable sales growth and revenue generating ideas
• Recruit, onboard and train Top Talent with in our team
o Execute and support SalonCentric talent strategy including consistent networking, recruitment and succession planning, while mentoring and developing internal talent
o Act as a coach to the store managers and as a resource to each store employee to help inspire the success of each store
o Ensure that all teams are trained according to SalonCentric selling standards, product knowledge, Company guidelines and adhere to Company standards of integrity and ethics
• Demonstrate high level of Leadership
o Takes personal accountability for delivering results
o Foster an environment of teamwork and collaboration across all departments
o Lead with honesty, integrity, humility and demonstrates the SalonCentric core values
o Prioritize store performance issues, and immediately address any lapses in compliance with corporate policies or local, Provincial and federal laws or loss of store profitability
o Be an effective listener that inspires trust and respect of direct reports
o Able to effectively lead through and adapt to change
• Oversee Merchandising and Operations
o Achieve Company controllable business objectives including: sales, profitability, shrink, payroll, and schedule review to ensure labor hours don’t outpace sales within their assigned stores
o Achieve proper standards of safety, cleanliness, maintenance, and organization in all stores
o Undertake responsibility for all store openings, re-opening of renovations and closing of all retail locations within the market. Additionally, partner with related departments, to implement plans for opening promotions, recruitment and training
o Responsible for ensuring the execution of all company visual and operational standards in order to provide an exceptional customer experience environment
• All other duties or projects as assigned
KEY PERFORMANCE INDICATORS:
Sales performance, conversion, customer recruitment/retention, employee retention, time to fill, payroll hour distribution and control management, inventory management
Qualifications and skills:
EDUCATION
Bachelor’s Degree or similar work experience in retail business field
EXPERIENCE
• Progressive retail experience
• Management experience
• Multi-unit retail experience and/or equivalent sales volume management experience required
Our company is an equal opportunity employer, and we are committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or any other legally protected status.
We are also committed to providing accessible employment practices that comply with Provincial Legislation. If you require accommodations at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
Our goal is to create a welcoming and inclusive environment where all employees feel valued and supported, and where everyone has equal opportunities to succeed. We believe that diversity and inclusivity are key drivers of innovation and success, and we are dedicated to fostering a culture of belonging for all.
