Hospital Manager
2 weeks ago
The Role
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Job Duties And Responsibilities Leadership & Planning- Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the weekly, monthly and annual planning and budget maintenance process.
- Establishes goals for the hospital and staff.
- Creates the hospital schedule and manages labor costs to budget.
- Provides authentic feedback on performance in a timely manner and follows up with progress.
- Plans and leads employee meetings.
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including CVO/Controlled Substances and Health & Safety compliance.
- Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues.
- Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
- Manages vendor relationships.
- Partners with the Managing DVM to address staffing needs including hiring, training, reviewing, and discipline of staff.
- Builds strong team by attracting and developing talent.
- Implements performance-based incentive and rewards and recognition program.
- Manages staff, including grooming and boarding staff (if applicable).
- Tracks and maintains current licensures for all DVMs.
- Completes employee orientation, training and performance appraisals.
- Coaches and mentors employees and identifies continuous learning and skill building needs.
- Mediates conflict in a timely manner and maintains employee morale.
- Demonstrates and reinforces the highest level of client service.
- Resolves client issues and escalations and oversees client follow up communications.
- Performs quality checks and reviews of client files.
- Drives client visits through strategic communication and local marketing efforts (i.e., Community).
- Trains staff on client service initiatives and uses client visit growth best practices.
- Oversees client follow-up procedures, including reminders and call backs.
- Utilizes client service initiative measurements to evaluate hospital and staff performance.
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the hospital as assigned.
- Reconciles daily cash and monitors the petty cash.
- Continually drives revenue and manages costs to budget.
- Performs invoice audit reviews.
- Processes DVM production payments.
- Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals
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Hospital Manager
2 weeks ago
North Bay, Canada NVA Canada Full timeThe RoleThe Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing DVM to provide a smooth and profitable operation bydriving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service....
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North Bay, Canada NVA Canada Full timeThe RoleThe Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing DVM to provide a smooth and profitable operation bydriving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service....
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North Bay, Canada NVA Canada Full timeThe RoleThe Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing DVM to provide a smooth and profitable operation bydriving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service....
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