Manager - Quality and Medical Staff

2 weeks ago

North Bay ON, Canada NVA Canada Full time

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing DVM to provide a smooth and profitable operation by
driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Leadership & Planning
Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Creates the hospital schedule and manages labor costs to budget.
Provides authentic feedback on performance in a timely manner and follows up with progress.
Develops and implements hospital policy, including CVO/Controlled Substances and Health & Safety compliance.
Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues.
Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
Manages vendor relationships.
People Management
Partners with the Managing DVM to address staffing needs including hiring, training, reviewing, and discipline of staff.
Implements performance-based incentive and rewards and recognition program.
Manages staff, including grooming and boarding staff (if applicable).
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Performs quality checks and reviews of client files.
Drives client visits through strategic communication and local marketing efforts (i.e., Community).
Utilizes client service initiative measurements to evaluate hospital and staff performance.
Manages accounts receivable and cash on hand including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Continually drives revenue and manages costs to budget.

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