Virtual Advisor

3 weeks ago

Montréal QC, Canada Banque Nationale du Canada Full time

As a Senior Advisor, Capacity Management in the Business Process Performance and Evolution team at National Bank, you’ll work with the Operations Payments and Operations Personal Banking teams by using your expertise to help improve their performance and efficiency.
Be an expert advisor on capacity management for the Vice-Presidents
Use your influence for capacity management and make sure stakeholders buy in
Make recommendations in planning management to increase the productivity of teams
Support managers with their teams’ performance and give them specialized advice; Establish and set up the necessary activities and documentation (SharePoint/Confluence)
Provide support and development in capacity management for managers
Diagnose the current situation and implement permanent corrections
Join a dynamic team of three professionals reporting to the Senior Manager, IT-Ops Strategy and Portfolio Management. We’re looking to offer you a positive work/life balance, which means a hybrid work environment and a flexible work schedule.
Bachelor’s degree in a related field plus 6 years of relevant experience, or a completed master's degree in a related field plus 4 years of relevant experience
Relevant experience in productivity management
Experience planning and organizing work based on volume, resources, and priorities
Languages: Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Business performance measurement Business process analysis Business Process Improvement Business Process Management Business Process Mapping Capacity analysis Capacity Management Capacity Planning Communication Influence others Key Performance Indicators Performance Analysis Performance Management Strategy and Planning Communication Strategy Execution
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Flexible group insurance
Generous pension plan
Preferential banking services
Opportunities to get involved in community initiatives
Virtual sleep clinic
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Why work at National Bank? This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued.

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