Administrative Assistant/ Customer Care Representative
4 weeks ago
Part Time / Full Time
Monte Design is a leader in the furniture market. Our commitment to great design and sustainable manufacturing allows us to be a leader in the high-end furniture industry.
We are looking for an organized and motivated customer service/administrative assistant to join our team.
You are perfect for this role if you enjoy working with customers and possess exceptional organization skills. You are highly adaptable, dynamic, and are eager to take on the different challenges and tasks. You will dive deep into our furniture products to learn them inside and out. This position is part-time and will work at our Toronto office 9am-5pm for 3 days a week. Flexible on choosing the days of the week.
Responsibilities:
Assist customers by answering customer questions and providing information about Monte Design products.
Answer and direct phone calls
Provide exceptional customer service through online helpdesk, email, live chat, and by phone.
Respond to customer inquiries, follow up on customer questions related to orders, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies.
Investigate and resolve customer damage and warranty inquiries
Discuss unique situations with the team and management by problem solving to find an optimal solution.
Act as an ambassador for Monte Design and become an expert on the Monte Design products (product training will be provided). Engage in self-directed learning.
Enter orders into Quickbooks
Various other data entry responsibilities
Fulfill fabric sample orders
About You:
You possess a positive attitude, enjoy solving problems and are eager to take on new and challenging tasks.
You are coachable, flexible, and self-motivated.
You are highly focused on providing exceptional service.
You are a team player who thrives in a collaborative environment and have a demonstrated ability to deal with and adapt to change.
Required:
Highly effective communication skills both written and spoken
Experience in customer service role or administrative role
University/college education or equivalent work experience
Attention to detail and data entry accuracy
Quickbooks and Shopify experience would be an asset
Compensation:
~$22-24/hour, depending on experience
~24 hours a week at office location (Etobicoke), 3 full days a week
~ Opportunity for potential full-time and organic career growth
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Applying to Customer Service / Administrative Assistant (Part-Time) @ Monte Design Group
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