Customer Service Lead

3 weeks ago

Toronto ON, Canada BDO Canada LLP Full time

Ceridian Dayforce HCM Team Lead - Managed Services page is loaded Ceridian Dayforce HCM Team Lead - Managed Services
Apply locations Toronto - Bay St time type Full time posted on Posted 3 Days Ago job requisition id JR1905 Putting people first, every day

 
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. BDO Canada is looking for a Ceridian Dayforce HCM Team Lead to join our Solution Operations (Managed Services) team, with the ability to work remotely from anywhere in Canada. 
This role demands a seasoned professional with a minimum of 5 years of experience in leading client engagements, managing a team while executing on engagements leveraging their technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction.
Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations
Proactively manage the overall backlog and work assignments of the team including the management incidents and requests, ensuring swift resolution and minimal impact to client operations
Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness
Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented
Strategically manage client relationships, setting and managing expectations across all stakeholders
Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence
Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement
Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements
Demonstrating a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration
Delivering consistent, high-quality service that addresses client’s ongoing operational needs and challenges
Actively participating in and promoting a culture of innovation and continuous improvement within the managed services environment
Excellent time management and organizational skills, with a keen attention to detail
Exceptional communication and customer service skills, capable of managing and exceeding client expectations
Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously
Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, like:
Canadian Payroll Association certification
Ceridian Canadian Payroll certification
Opportunity to work remotely from anywhere in Canada
Inclusive and innovative work culture focused on service excellence and career growth
Note: This role may require occasional travel to client sites as needed.

This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.  We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. 
We support your achievement of personal goals outside of the office and making an impact on your community.
Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Through leadership by our Chief Diversity Equity and Inclusion Officer , we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
Senior Cloud Engineer
locations 6 Locations time type Full time posted on Posted 30+ Days Ago When it comes to our people, we believe in helping then achieve their dreams, build their passions, and grow their competitive edge.
We foster inclusive ways to thinking and celebrate diversity among all contributors. We respect each other, do all things with integrity, and support our people to be their most authentic selves. 
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