Inside Product Support Representative

3 weeks ago

Fort McMurray AB, Canada Finning International Inc. Full time

Inside Product Support Representative page is loaded Inside Product Support Representative Apply locations Fort McMurray, AB, CA time type Full time posted on Posted 3 Days Ago job requisition id R-2024-1997 Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: The Inside Product Support Representative is responsible for the growth of the after-market products sold by Finning to an assigned customer base, assigned categories and specific opportunities. Using a consultative selling approach, achieve transaction sales targets by understanding our customers' unique business and needs. Job Description:

  • Build positive relationships with new and lapsed customers to meet or exceed annual parts sales targets while achieving required profitability.
  • Develop cash sales and new prospect accounts into regular customers.
  • Fully engage with customers on every sales call to understand the customer needs and how we can support them.
  • Maintain accurate records of account details and equipment population and record, manage and report on activities and opportunities using Saleslink.
  • Work with the extended product support network including outside Product Support representatives, inside sales representatives and parts order entry teams. 
  • Accountable for the successful sale of parts solutions to assigned customer base/product categories and regions. 150-200+ high volume customer base with 2M+ sales.
  • Achieve growth in Parts sales revenue and margin in line with targets.
  • Comfortable with the selling process and working through client objections to find the right solution for the customers through phone dialogue.
  • Develop call plans for customer base and prospect/cash accounts.
  • Work to resolve complex and technically challenging customer needs quickly and effectively. 

Education & Experience:

  • 5+ years in sales or customer-facing role.
  • Strong sales orientation and drive to provide excellent customer service.
  • Excellent interpersonal, verbal and written communication skills.
  • Good Computer skills and the ability to learn new systems.

Why Join Us:

  • Opportunity to work with a market leader in Heavy Equipment Industry.
  • Competitive salary and benefits package.
  • Collaborative and supportive work environment.
  • Ongoing training and development opportunities to enhance your skills and career growth.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS
  • Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
  • Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
  • Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
  • Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
  • Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
  • OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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