Senior Digital Journey Strategy Lead
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Key Responsibilities
Own journey vision across web, mobile, branches, and contact centres Map pain points and drop-off areas using client and journey data Define target experiences, release scopes, and Minimum Viable Products Govern competing initiatives while maintaining end-to-end consistency Align multidisciplinary teams around roadmap priorities and release objectives
Requirements:
Relevant academic background and minimum 15 years of related experience Experience owning long-term journey, service, or digital product results Strong knowledge of agile product management and product backlogs Knowledge of digital onboarding, applications, payments, and services French and English language proficiency for collaboration outside Quebec Lead National Bank’s digital journey vision with strategic thinking, client experience expertise, data, and agile product management. #J-18808-Ljbffr
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