Director, Commercial Asset Management

3 weeks ago

Toronto ON, Canada Scotiabank Full time

The Director, Channel Optimization will report to the VP, Strategy & Design for Global Contact Centres and oversee the team responsible for optimizing our non-voice channels with a focus on improving the employee and customer experience for Scotiabank's Contact Centres Globally.


The Director partners with key internal units (i.e., Contact Centre Heads, Business Lines, Servicing Countries, Technology, Analytics & Scotia Digital Teams) as well as with external entities such as third-party suppliers and consultants to drive the Global Contact Centre business strategy.


Working closely with the Strategy & Design leadership team and key stakeholders, the Director participates in the annual prioritization process to ensure initiatives and resources are managed in accordance with the organization's strategies. Additionally, the Director will provide strong leadership and motivate individual and team performance, fostering the creation of a vibrant, energetic, and customer-centric work environment.


IVR, Chatbot, Live Chat, social media, Email as well as Generative AI projects:


Operational Readiness: working with the Change Management & Communication teams to ensure operational readiness for the frontline for all enhancements.
Build strong relationships with partners across Digital, Technology, and Analytics to deliver key projects.
Building strategic relationships and developing strategic alliances in Scotiabank and with external partners in the Contact Centre Industry.
Assessing business line competitive positioning in relevant Canadian and International markets to address evolving customer needs, expressed customer preferences and market trends.
Providing expert advice, recommendations, and support to the Contact Centre Executive Team.
Demonstrate strong team leadership to motivate and sustain individual and team performance:


Identify and support training and developmental needs of team members.
Manage staffing requirements and departmental workloads, especially during peak periods.
Build a high-performance environment, implement a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; and managing succession and development planning for the team.
Research and incorporate internal and external best practices into annual planning.
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
A solid strategy development background including in-depth experience and demonstrated success in leading multi-disciplinary initiatives of varying sizes and complexity, efficiently and effectively, ensuring all elements of change are considered understood and managed.
~ Excellent team leadership, coaching and management skills to effectively develop motivate and manage cross-functional teams to meet tight deadlines and manage and influence others.
~ Undergraduate degree in business or related field. Master degree is considered an asset
~ Bi-lingual in English and Spanish languages is considered a strong asset.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.


If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role.

  • Director, Commercial Asset Management

    2 weeks ago

    Toronto, ON, Canada Mastercard Full time

    We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Director...

  • Director, Commercial Asset Management

    1 week ago

    Toronto, ON, Canada Definity Financial Corporation Full time

    The Director, Enterprise Program Management Office(EPMO) is an operational leader with experience designing, building, and scaling a centralized corporate program and project management office. They will be responsible for driving the successful execution and delivery of portfolios of programs and projects across Definity Reporting to the VP Enterprise...

  • Director/vice President

    1 month ago

    Toronto, Canada Brookfield Asset Management Full time

    locations- Toronto, Ontario- time type- Full time- posted on- Posted Yesterday- job requisition id- R2035142- Location Brookfield Place - 181 Bay Street - Business - Private Equity - The Brookfield Private Equity Group has a 20-year track record of consistently generating strong investment performance. Leveraging its deep experience as a long-term owner and...

  • Global Sourcing Manager

    4 weeks ago

    Toronto, Canada Brookfield Asset Management Full time

    Job Description Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users. Position Summary This role sits within the Technology Services Group (TSG), in which the Strategic Sourcing Manager...

  • Payroll Director

    2 weeks ago

    Toronto, Canada Brookfield Asset Management Full time

    Job Description Human Resources Services (HRS) is an internal function providing global operations and business support across Brookfield’s lines of business. Position Summary Our global HR team is actively seeking a people manager and hands-on practitioner to own the strategy, design, and administration of North American Payroll as our Payroll...

  • Senior Financial Analyst, Asset Management, Finance

    2 days ago

    Toronto, ON, Canada Brookfield Asset Management, Inc Full time

    Senior Financial Analyst Brookfield Asset Management, Inc Toronto, Canada Senior Financial Analyst Brookfield Asset Management, Inc Toronto, Canada Posted 3 days ago Permanent Competitive Location Business - Private Equity The Brookfield Private Equity Group has a 20-year track record of consistently generating strong investment performance....

  • NA-Managing Director

    5 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...

  • NA-Managing Director

    4 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEO Location: TorontoLeon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    4 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...

  • NA-Managing Director

    4 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...

  • NA-Managing Director

    2 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: TorontoLeon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    3 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    4 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    3 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...

  • Manager, Portfolio Management

    4 weeks ago

    Toronto, Canada Brookfield Asset Management Full time

    Job Description The Manager will join the Portfolio Management team within the Infrastructure business group, reporting directly to the Vice President. The objective of the team is to partner effectively with our each of our portfolio companies and internal stakeholders to drive performance, generate value, and act as a trusted resource on asset...

  • Director, Asset Management

    2 weeks ago

    Toronto, ON, Canada Academica Group Full time

    Reporting to the Associate Dean, PGP, the Director is a key member of a senior management team that works together to set overall strategy for all of the School's MBA and Master’s programs. The Director is responsible for the success and overall leadership and management of the EMBAA program including the implementation of strategy, developing, and...

  • NA-Managing Director

    3 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • Commercial Director

    2 weeks ago

    Toronto, ON, Canada WSP Global Inc. Full time

    The Opportunity: WSP Canada is currently seeking a Commercial Director for our corporate Commercial & Risks Management team located either in the province of Quebec or Ontario (other locations in Canada can also be considered). Reporting into our Senior Vice President, Commercial & Risk, this position will be responsible for the development and support...

  • Investment Counselor High Net Worth

    1 week ago

    Toronto, ON, Canada Yorkville Asset Management Inc. Full time

    Director & Investment Counsellor, Private & Institutional Clients Toronto & GTA...

  • Director, Commercial Leasing

    1 week ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...