Staff Technical Support Technician

2 weeks ago

Laval QC, Canada Fuze HR Solutions Full time

Titre : Spécialiste Soutien technique (service client) – Automatisation industrielle Lieu : Laval, QC
Poste permanent

Vous souhaitez évoluer dans un environnement stimulant, au cœur de l’automatisation industrielle? Nous sommes une entreprise établie de longue date dans le domaine des composants électromécaniques et électroniques, et nous recherchons actuellement un(e) Spécialiste en soutien technique pour rejoindre notre équipe à Laval.

Environnement innovant : Vous participerez au développement et au soutien de solutions techniques utilisées dans de nombreuses applications industrielles et commerciales.
Vision évolutive : Vous contribuerez à l'amélioration continue et à l’adoption de technologies modernes dans l’industrie.
Fournir un soutien technique de qualité aux clients (par téléphone ou par courriel).
Diagnostiquer et résoudre des problèmes techniques liés à l’installation, à la configuration ou à l’utilisation des produits.
Assurer un service à la clientèle professionnel et orienté sur la satisfaction.

Minimum de 1 ans d’expérience dans un rôle de soutien technique ou service à la clientèle dans le secteur industriel.
Bonne compréhension des systèmes d’automatisation, électromécanique ou contrôle industriel.
Capacité à lire et interpréter des plans, schémas ou documents techniques (une expérience avec AutoCAD constitue un atout).
Excellentes compétences en communication en français et anglais.
Formation technique pertinente (DEC en électromécanique, automatisation, électronique industrielle ou domaine connexe).
Salaire compétitif selon l’expérience.
Assurances collectives et régime d’épargne/retraite.
Title: Technical Support Specialist (Customer Service) – Industrial Automation
Location: Laval, QC
Permanent position

Do you want to grow in a stimulating environment at the heart of industrial automation? We are a well-established company in the field of electromechanical and electronic components, and we are currently looking for a Technical Support Specialist to join our team in Laval.

Innovative environment: You will contribute to the development and support of technical solutions used in a wide range of industrial and commercial applications.
• Growth-oriented vision: You will help drive continuous improvement and the adoption of modern industry technologies.

Provide high-quality technical support to customers (by phone or email).
• Prepare quotes and recommendations based on customer requests.
• Diagnose and resolve technical issues related to installation, configuration, or product use.
• Proactively propose alternative or complementary solutions to optimize customer applications.
• Ensure professional, customer-focused service.

Minimum of 1 year of experience in technical support or customer service in an industrial environment.
• Solid understanding of automation systems, electromechanics, or industrial control.
• Ability to read and interpret technical drawings, plans, or schematics (experience with AutoCAD is an asset).
• Excellent communication skills in both French and English.
• Relevant technical education (DEC in Electromechanics, Automation, Industrial Electronics, or related field).

Competitive salary based on experience.
• Group insurance and pension/savings plan.
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