Automotive Assistant

2 weeks ago

Sherwood Park AB, Canada Park Mazda Full time

Park Mazda is a trusted automotive dealership located in Sherwood Park, AB. With a focus on customer care, we offer a wide selection of new and used Mazda cars, professional service, and genuine Mazda parts. As a two-time recipient of the Mazda Dealer of Distinction award, we are committed to providing excellence in sales, service, and overall customer satisfaction. Whether you're purchasing your first car or maintaining your current vehicle, our dedicated team is here to support you every step of the way.
This is a full-time on-site position as an Experienced Assistant Service Manager at Park Mazda in Sherwood Park, AB. As an Assistant Service Manager, you will play a key role in ensuring exceptional customer service and efficient operations in our service center. Your responsibilities will include assisting the Service Manager with daily operations, managing customer inquiries and concerns, coordinating service appointments, and supervising the service team. Additionally, you will contribute to maintaining a high level of customer satisfaction, promoting exceptional service delivery, and upholding the reputation of Park Mazda.
Prior experience in a service-oriented role, preferably in the automotive industry
Strong leadership skills with the ability to effectively manage a team
Exceptional customer service abilities and a customer-centric mindset
Organizational and time management skills to prioritize tasks and meet deadlines
Proficiency in computer systems and software used for service management
Technical knowledge and understanding of automotive systems and repairs
Detail-oriented mindset with a focus on accuracy and quality
Valid driver's license and clean driving record
Proven experience (2+ years) in a service management role, preferably in the automotive industry.
Exceptional customer service orientation with a passion for exceeding customer expectations.
Proficiency in planning, organizing, and prioritizing tasks to meet deadlines and objectives.
Track record of achieving and surpassing service-related KPIs and targets, with tangible examples to showcase accomplishments.
Detail-oriented mindset with strong analytical abilities for data-driven decision-making.
**Life and disability insurance
Bbqs In The Shop, Comedy Club Nights Out, Virtual Golfing, Golf Tournaments, Ice Cream Truck, Food Trucks, Laser Tag Nights, Bowling Nights, Coffee And Donut Days, Homemade Muffins/Cookies/Pretzel Days
Group health, vision, and dental benefits
Additional Benefits Of Working In The Service Department**
~$23 Service Bay shop
~ A full Service BDC team to handle all inbound/outbound calls, and marketing, including upselling on every appointment set.
~ training isn’t just a theory. We have a full onboarding and training plan for every employee, including management training with NCM, and industry consultants from various fields.
~ Full management team to support your efforts, from Detail, Service BDC, Parts Dept, and a Fixed Operations Manager.
~We have a massive Used Car Dept.
~ An additional division for Non-Mazda (All Makes & Models), called Park Automotive to drive additional, called Park Automotive.
~ You’ll work M-F, with a half day Saturday every 3rd week. Our Service BDC staff are trained to be back-up support advisors when/if you’re short staff.
~ all of the inbound calls are funnelled to our Service BDC team. The craziness of phones ringing off the hook in front of you and your advisors isn’t a think here.
~ Makes life in the front-end easy to life in.
~ We have very little to no carry-over each night, and we book the shop properly so there isn’t an unreasonable shop load of customers to process each day.
~ The number of customers we load is day is based on the number of advisors and technicians we have – so the advisor team can properly service the customers that are in front of them.
~ We have 6 loaner cars, a shuttle, and if we need Uber to help our customers along.
~ If you are a results-driven leader with a passion for delivering exceptional service, we encourage you to apply for the Experienced Assistant Service Manager position at Park Mazda. Join us in our mission to provide unparalleled service and be part of a family-owned and operated automotive dealership dedicated to excellence
Job Type : Full-time, Permanent
Dental care
On-site parking
Day shift
Monday to Friday
Overtime pay
Management: 2 years (required)
Customer service:

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