Senior Account Partner

Status : Regular, full-time
(English to follow)
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SENIOR STRATEGIC HEALTHCARE PARTNER (PHARMACY) – PFIZER CANADA
We are looking for a key talent to join the National Strategic Healthcare Partner Team as a Senior Strategic Healthcare Partner-Pharmacy for Quebec, Atlantic Canada, and B.The Strategic Healthcare Partner (SHP) is one of Pfizer’s Healthcare Solution Subject Matter Expert (SME) non-demand generating family of roles and part of the commercial customer facing organization reporting into the SHP Lead in the Commercial Innovation Organization. 
This role is critical to Pfizer Canada as you will be responsible to lead, develop and implement strategic partnerships and collaborative projects with identified key customer accounts. Key customer accounts refer primarily to retail pharmacy chains & banners, and Professional pharmacy associations. The Strategic Healthcare Partner has as an objective of creating a coordinated experience for identified accounts by helping to improve the overall healthcare impact of our medicines and vaccines. Through the SHP role, which is intended to be a trusted business partner to key stakeholders, you will aspire to gain a greater understanding of these strategic accounts and the unmet healthcare needs of the patients they serve in areas of joint interest.
SHPs (pharmacy) can collaborate on initiatives that will meet the prioritized therapeutic area needs of the patients served by pharmacists and enable the availability/optimal use of Pfizer medicines through discussions/agreements/partnerships. SHP mindset is driven by customer-centricity, collaboration, and an understanding of the medical information highway (Digital Pharmacy, AI and others) within the healthcare/pharmacy ecosystem.
THE SHP (PHARMACY) CORE RESPONSIBILITIES AND ROLE ACCOUNTABILITIES CAN INCLUDE:
Act as the primary point of contact with the senior stakeholders within a strategic account and lead the long-term, consultative, senior executive strategic account relationship to become a trusted business partner.
Understand the strategic account organization, map key stakeholders, patient flow realities within the strategic account and associated to the strategic account (incl. decision making /influencing network)
Lead the development of a strategic and holistic plan for the strategic account and co-create innovative solutions to meet the strategic account healthcare priorities in those areas of joint interest supporting a legitimate unmet patient need.
Marketing, Medical, Access, Trade, etc.) to meet the identified needs of strategic accounts.
Act as cross-BU, One Pfizer contact lead for National and provincial pharmacy associations. Participate in industry/business-related organizations, societies, conferences to the extent relevant to their strategic account priorities.
Act as a patient journey expert that supports the understanding and identification of challenges, needs, and gaps that can be leveraged to improve the experience and engagement for patients and to achieve a better state of care. This understanding and identification of insights can be gathered externally through HCPs and strategic accounts interactions as main customers and internally from key functions or data sources such as PAG and Patient Advocacy colleagues, market research, digital tools and solutions, patient feedback from patient advisory boards, PSP insights, where available and appropriate.
Develop and explore digital partnerships and tools that accelerate the patient journey to improve outcomes.
To demonstrate Pfizer Values and adhere to Pfizer compliance policies and procedures as well as to the Innovative Medicines Canada Code of Ethical Practice
Responsible to develop projects that aim to improve patient outcomes, by addressing HCP needs, and improving health system gaps in the pharmacy space. Projects to be tracked and to include key metrics (e.g.: patient flow/impact)
Work with cross functional team to address identified care gaps and evolve action plans.
To be a subject matter expert on the pharmacy stakeholder environment, professional scope, retail business environment and systems, so you can understand opportunities to ensure optimal patient care.
Engage and partner with key thought leaders to advance patient care.
Excellent understanding of the elements and processes around Quality Improvement (QI) work
Experience with writing & implementing business/account plans.
Demonstrated strategic planning abilities with a good understanding of healthcare optimization system.
Highly developed interpersonal skills (good understanding of different social styles, etc.)
Proficiency using computer software.
Bilingualism (French/English) is a must. -- the incumbent must be able to communicate well in English, as his or her duties require interaction with stakeholders and colleagues outside Quebec and Canada.
At Pfizer, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
Régulier, temps plein
Status : Regular, full-time
(English to follow)
PREMIER · ÈRE PARTENAIRE STRATÉGIQUE – SOINS DE SANTÉ (PHARMACIE) – Pfizer Canada
Nous sommes à la recherche d’une personne talentueuse pour se joindre à l’équipe nationale des partenaires stratégiques – Soins de santé à titre de premier · ère ou premier partenaire stratégique – Soins de santé (pharmacie) pour le Qu é bec, l’ Atlanti que et la Colombie-Britannique . Les partenaires stratégiques – Soins de santé (PSSS) forment un groupe de postes qui ne stimulent pas la demande et dont les titulaires sont des expertes et des experts en solutions en soins de santé de Pfizer; ce sont des employées et employés de la Division commerciale qui interagissent avec la clientèle et qui relèvent de la ou du leader, Partenaires stratégiques – Soins de santé au sein de l’Innovation commerciale .
Ce poste est essentiel pour Pfizer Canada , car vous devrez diriger, élaborer et mettre en place des partenariats stratégiques et des projets de collaboration avec les comptes clients clés ciblés . Les comptes clients clés sont principalement les chaînes et les bannières de pharmacies de détail de même que les associations professionnelles de pharmacie n nes et de pharmaciens . La ou le partenaire stratégique – Soins de santé a pour objectif de créer une expérience coordonnée pour les compte s ciblés afin d’améliorer l’incidence globale de nos médicaments et vaccins . L’état d’esprit de la ou du PSSS est orienté par une approche axée sur la clientèle de même que sur la collaboration et la compréhension de l’autoroute de l’information médicale (pharmacie numérique, IA, etc.) au sein d e l’éco système de s soins de santé et des pharmacies .
FONCTIONS ET RESPONSABILITÉS PRINCIPALES DU OU DE LA PSSS (PHARMACIE) :

Diriger l’élaboration d’un plan stratégique et global pour les comptes stratégiques et la cocréation de solutions novatrices afin de répondre aux priorités en soins de santé des comptes stratégiques dans ces domaines d’intérêt commun qui soutiennent un besoin non comblé légitime des patientes et des patients .
Intervenir en qualité de principale personne - ressource interfonctionnelle dans un esprit «Pfizer, une entité unifiée» auprès des associations nationales et provinciales de pharmacies . Faire fonction d’experte ou expert du parcours des patientes et des patients en contribuant à la compréhension et à la reconnaissance des difficultés , des besoins et des lacunes qui pourront servir à améliorer l’ exp é rience des patientes et des patients , et l’engagement auprès de ceux-ci, et à favoriser un meilleur état des soins . Ces renseignements peuvent être recueillis à l’externe grâce à des interactions avec des professionnelles et professionnels de la santé et des compte s stratégiques parmi nos principaux clients et nos principales clientes , et à l’interne grâce aux principales équipes fonctionnelles et à des sources de données telles que les groupes de défense des intérêts de s patient e s et des patients et les collègues de l’Engagement patients , de même que les études de marché , les outils et solutions numériques , les commentaires de patientes et de patient s dans les comités consultatifs de patients et les renseignements provenant des programmes de soutien aux patients , lorsque ces renseignements sont disponibles et pertinents .
Voir à la réalisation de projets visant l’amélioration des résultats thérapeutiques pour les patientes et les patient s , en répondant aux besoins des professionnelles et professionnels de la santé et en cherchant à combler les lacunes du système de santé dans la sphère des pharmacies . Intervenir à titre d’experte ou expert du milieu des intervenantes et intervenants en pharmacie et de leur champ d’exercice , de même que des systèmes et du milieu des ventes au détail , afin de comprendre les occasions permettant d e fournir des soins optimaux aux patientes et patients .
Collaborer avec les leaders d’opinion clés pour faire progresser les soins aux patientes et aux patients .
Faire passer les rapports avec les intervenantes et les intervenants à un niveau supérieur pour favoriser le partage de l’apprentissage et des pratiques exemplaires . Diplôme universitaire pertinent en administration des affaires ou en sciences
Feuille de route exemplaire et un minimum de cinq années d’expérience en interactions avec la clientèle dans le domaine pharmaceutique
Excellente compréhension des éléments et des processus relatifs à l’amélioration de la qualité
Habiletés démontrées en planification stratégique et bonne compréhension de l’optimisation du système de santé
Bilinguisme essentiel (français et anglais) – le ou la titulaire du poste doit pouvoir bien communiquer en anglais, car ses fonctions exigent des interactions avec des intervenants et collègues se trouvant à l’extérieur du Québec ou du Canada.
Capacité à voyager fréquemment à l’extérieur et occasionnellement hors territoire (10-15%)
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SENIOR STRATEGIC HEALTHCARE PARTNER (PHARMACY) – PFIZER CANADA
We are looking for a key talent to join the National Strategic Healthcare Partner Team as a Senior Strategic Healthcare Partner-Pharmacy for Quebec, Atlantic Canada, and B.The Strategic Healthcare Partner (SHP) is one of Pfizer’s Healthcare Solution Subject Matter Expert (SME) non-demand generating family of roles and part of the commercial customer facing organization reporting into the SHP Lead in the Commercial Innovation Organization. 
This role is critical to Pfizer Canada as you will be responsible to lead, develop and implement strategic partnerships and collaborative projects with identified key customer accounts. Key customer accounts refer primarily to retail pharmacy chains & banners, and Professional pharmacy associations. The Strategic Healthcare Partner has as an objective of creating a coordinated experience for identified accounts by helping to improve the overall healthcare impact of our medicines and vaccines. Through the SHP role, which is intended to be a trusted business partner to key stakeholders, you will aspire to gain a greater understanding of these strategic accounts and the unmet healthcare needs of the patients they serve in areas of joint interest.
SHPs (pharmacy) can collaborate on initiatives that will meet the prioritized therapeutic area needs of the patients served by pharmacists and enable the availability/optimal use of Pfizer medicines through discussions/agreements/partnerships. SHP mindset is driven by customer-centricity, collaboration, and an understanding of the medical information highway (Digital Pharmacy, AI and others) within the healthcare/pharmacy ecosystem.
THE SHP (PHARMACY) CORE RESPONSIBILITIES AND ROLE ACCOUNTABILITIES CAN INCLUDE:
Act as the primary point of contact with the senior stakeholders within a strategic account and lead the long-term, consultative, senior executive strategic account relationship to become a trusted business partner.
Understand the strategic account organization, map key stakeholders, patient flow realities within the strategic account and associated to the strategic account (incl. decision making /influencing network)
Lead the development of a strategic and holistic plan for the strategic account and co-create innovative solutions to meet the strategic account healthcare priorities in those areas of joint interest supporting a legitimate unmet patient need.
Marketing, Medical, Access, Trade, etc.) to meet the identified needs of strategic accounts.
Act as cross-BU, One Pfizer contact lead for National and provincial pharmacy associations. Participate in industry/business-related organizations, societies, conferences to the extent relevant to their strategic account priorities.
Act as a patient journey expert that supports the understanding and identification of challenges, needs, and gaps that can be leveraged to improve the experience and engagement for patients and to achieve a better state of care. This understanding and identification of insights can be gathered externally through HCPs and strategic accounts interactions as main customers and internally from key functions or data sources such as PAG and Patient Advocacy colleagues, market research, digital tools and solutions, patient feedback from patient advisory boards, PSP insights, where available and appropriate.
Develop and explore digital partnerships and tools that accelerate the patient journey to improve outcomes.
To demonstrate Pfizer Values and adhere to Pfizer compliance policies and procedures as well as to the Innovative Medicines Canada Code of Ethical Practice
Responsible to develop projects that aim to improve patient outcomes, by addressing HCP needs, and improving health system gaps in the pharmacy space. Projects to be tracked and to include key metrics (e.g.: patient flow/impact)
Work with cross functional team to address identified care gaps and evolve action plans.
To be a subject matter expert on the pharmacy stakeholder environment, professional scope, retail business environment and systems, so you can understand opportunities to ensure optimal patient care.
Engage and partner with key thought leaders to advance patient care.
Excellent understanding of the elements and processes around Quality Improvement (QI) work
Experience with writing & implementing business/account plans.
Project management & delivery experience
Demonstrated strategic planning abilities with a good understanding of healthcare optimization system.
Highly developed interpersonal skills (good understanding of different social styles, etc.)
Proficiency using computer software.
Bilingualism (French/English) is a must. -- the incumbent must be able to communicate well in English, as his or her duties require interaction with stakeholders and colleagues outside Quebec and Canada.
LI-Remote
At Pfizer, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
Chez Pfizer, nous accueillons la diversité et l'inclusion pour stimuler l'innovation et la croissance. Sales#LI-Remote #LI-PFE About Us
In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.
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