Customer Service Associate

3 weeks ago

Vaughan ON, Canada EightSix Network Inc Full time

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. This will be a hybrid position (3 days in office & 2 days at home) based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
Receiving and placing customer service telephone calls, completing web forms and responding to emails
Investigating issues and resolving customer complaints
Updating and managing customer databases
Actively promoting Terminix products and services
Monitoring the route and status of field technicians to coordinate and prioritize their schedule
Relaying work orders, messages, and information to and from technicians and field management
Constantly improving results by adhering to a philosophy of service excellence, and following business processes
Providing an outstanding customer experience to all customers
Vaughan, ON Customer Care Agent
Part Time / Full Time Customer Care Agent
calendar_today Immediate Start Job Description
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. This will be a hybrid position (3 days in office & 2 days at home) based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
Receiving and placing customer service telephone calls, completing web forms and responding to emails
Investigating issues and resolving customer complaints
Updating and managing customer databases
Actively promoting Terminix products and services
Monitoring the route and status of field technicians to coordinate and prioritize their schedule
Relaying work orders, messages, and information to and from technicians and field management
Constantly improving results by adhering to a philosophy of service excellence, and following business processes
Providing an outstanding customer experience to all customers
Sales oriented, has the ability to identify sales opportunities within a service environment
Professional demeanor, stellar phone etiquette
At least one year's experience in a Call Centre role answering phone calls and emails
Proficient with Microsoft Office, Outlook and other applicable computer programs
Bilingual English/French an asset
Will be required to wear a headset, input data and sit for long periods of time
You are paid during your training
Great benefits - Medical, Dental, and Vision
Short and long-term disability
Ability to make commission bonus's (after 3-month probation)
Work Permit

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