Digital & Customer Experience Coordinator

3 weeks ago

Windsor ON, Canada Tepperman's Full time

Customer Experience Coordinator (FT Windsor)
We are a dynamic, high-energy retailer that is currently in its 3rd generation of family ownership. We sell furniture, mattresses, appliances, electronics, and home accents to a diverse customer base in Southwestern Ontario. We encourage long term staff relationships by providing fulfilling opportunities in a casual, balanced and respectful work environment.
We believe in creating lasting relationships with our employees, built on our core values of Trust, Respect, Family, Teamwork, Passion and Innovation. And our employees would agree, having selected us as a Great Place to Work through the annual survey measuring Employee attitudes at Tepperman’s.
84% Agreed “I feel good about the way Tepperman’s contributes to environmental sustainability.”
You are a detail-oriented and computer savvy individual with a passion for great customer service. Paid vacation, holidays, and more
OUR CULTURE Tepperman’s is a business built on the same foundation as a strong family - l oyalty, respect, accountability, and integrity. We work hard to build a brand people can trust and rely on for all of their home furnishing needs.


social media and feedback channels
As the Customer Experience Coordinator, you serve as the linchpin for elevating customer satisfaction through various channels, with a keen focus on social media and customer feedback mechanisms. Reporting directly to the Manager of Customer Care, you excel in managing and responding to social media inquiries, ensuring a positive and empathetic customer experience.
You will be responsible for deploying comprehensive customer surveys across the Customer Life Cycle, analyzing feedback to identify overarching themes and actionable insights. Are you passionate about trends and digital analytics that are driven by values that shape meaningful connections? As we continue to grow and innovate, we're seeking a dynamic Customer Experience Coordinator who embodies our core values.
Reporting to the Manager of Customer Care, the Customer Experience Coordinator is responsible for:
Managing and effectively responding to social media customer service-related inquiries/issues.
Enhancing the customer experience on various social and feedback channels including LinkedIn, Glassdoor and Indeed.
Deploying customer experience surveys across the entirety of Tepperman's Customer Life Cycle
Making recommendations to the organization on changes required to meet customer experience targets such as Net Promoter Score (NPS) and Ease of Doing Business.
Conducting root cause analyses to determine the source of issues.
Experience administering Customer Surveys and analyzing aggregated responses (SurveyMonkey or similar software)
Customer Experience Management Certification (Preferred)
Demonstrated skills with Microsoft Word, Excel, Outlook, Teams, and PowerPoint
High degree of emotional intelligence and ability to operate with empathy towards customers
At Tepperman’s we prioritize employee growth and development, offering opportunities for training and advancement within the organization. Join us and be part of a team dedicated to excellence in financial services.
Feel free to visit our website at to learn more

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