Recreation Centre Supervisor
3 weeks ago
Regular Full-Time Position
Competition #24015R
You will be an integral part of our dedicated staff team who continually strive to make a difference in the recreation and cultural lives of North Vancouver residents. NVRC values employees, offering a competitive salary, comprehensive benefits, and the opportunity to participate in an earned day off (EDO) program. Benefits includes cost- shared extended health, dental, and life insurance coverage, three weeks of vacation, and participation in Municipal Pension Plan (upon eligibility). RESPONSIBILITIES
- Oversee the day-to-day operations of a recreation facility including preparing operating schedules and overseeing facility usage.
- Supervise programming and clerical staff including planning and assigning work; and participating in recruitment and selection of staff.
- Provide superior customer service by working with staff to establish and maintain service standards; responding to enquiries from the public and user groups regarding the use and availability of facilities; and investigating and resolving complaints from the public and user groups.
- Enforce rules and regulations to ensure safety and behavioural standards are maintained; and ensure the security of the facility.
- Coordinate facility and program requirements for events for outside agencies and user groups.
- Lead staff in planning, organizing, and coordinating area specific programs and community-wide recreation events.
- Oversee and participate in program planning.
- Liaise with Building Services regarding facility maintenance and janitorial services.
- Co-chair facility health & safety committee, organize inspections, meetings and annual in-service
- Monitor operating budgets and provide input into capital planning.
- Prepare and maintain records including activity records, requisitions, and equipment inventories.
- Provide input into policies and procedures.
KNOWLEDGE, SKILLS & ABILITIES
- Considerable knowledge of the operations of a recreation facility and the ability to oversee the day-to-day operations.
- Considerable knowledge of recreation principles, methods and practices and the rules, regulations, policies and procedures that govern the work.
- Sound knowledge of the administrative practices and procedures applicable to the work including the ability to prepare and monitor operating budgets, facility schedules and equipment inventories.
- Ability to plan and supervise the work of programming and clerical staff including monitoring and managing performance.
- Ability to establish and build strong working relationships with a variety of internal and external contacts.
- Ability to enforce rules, regulations and behavioural standards within the facility in a manner consistent with the customer service principles of NVRC.
- Ability to investigate, respond to and resolve enquiries and complaints.
- Strong oral and written communication skills.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
College or university graduation with courses in recreation or related subjects, supplemented by considerable related experience including, supervisory experience; or an equivalent combination of training and experience. A valid BC Class 5 Driver’s License and access to a vehicle for business use.
Employment Type: Full Time
Employment Length: Permanent
Education Requirement: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Job Experience: Experience an asset
Rate: $39.14 to $46.07 Hour
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