Lead Customer Experience Associate

3 weeks ago

Toronto ON, Canada Little Dribblers Full time

Calling All Customer Service Aficionados and Team Leaders
Little Dribblers is the World's ONLY Children’s Basketball Facility and Program for mini-
players ages 18 months – 8 years old... with an educational spin

The Little Dribblers program fuses early childhood education with basketball skills
obsession with throwing, catching and picking up balls into an educational medium to
help engage, educate and empower the littles - JUMPstarting a healthier, happier future
Join the Dream Team: Customer Experience/Team Manager

Join our fun, lively family and make a difference in the lives of children through sport, learning and play

Do you have a Bachelor's Degree in Education, Sports Management, Human Resources or equivalent? (Do you have a minimum of 2 years experience in facility/store management?
Do you have out of this world customer service, team management and sales skills?
Are you an OUTSTANDING ROLE MODEL for youth in our community?
Are you computer savvy and have experience managing CRM software?
Do you have a knack for creative marketing and social media management?
Are you a relationship builder who has a solid network in the basketball/education industry?
Do you possess exceptional time-management, delegation and prioritization skills?
Do you have a PASSION for young CHILDREN, BASKETBALL and EDUCATION?

We provide basketball fans, who have a passion for children and education, an opportunity to turn their passions into a fulfilling career We are currently on the hunt for a  Customer Experience/Team Manager to join our Dream Team

In this role, your  MISSION  is to LEAD the Dream Team in delivering the FULL LITTLE DRIBBLERS experience, ensuring maximum retention, profitability and team culture at your facility.

Specifically, the Customer Experience / Team Manager will:

- Responsible for their location's customer experience, team culture and profitability
- Leverage their superior customer service, marketing, networking and sales skills to ensure their location is at maximum capacity at all times by growing and managing our waitlist and schedules
- Drive community level marketing programs by managing social media and participating in local community events that highlight our brand and values
- Responsible for the entire customer experience from first point of contact (email/phone) to in court experience and beyond, ensuring the full Little Dribblers experience is executed flawlessly
- Responsible for facility maintenance, safety, security, inventory and first aid
- Train all coaches on the Little Dribblers brand, brand language and must have systems 
- Responsible for inspiring, motivating and managing other coaches and team members
- Create and participate in marketing and brand awareness campaigns and initiatives
- Assist with facility maintenance and cleanliness
- Ensure all protocols are being adhered to and our facility is as safe as can be for our Mini MVPS
- Assist with special events (birthday parties, camps, Santa Meet and Greets, Kids Dance Parties etc.)

Start Date:  ASAP

Application Deadline: ASAP (hiring until filled)

OCT certification or background in Sports Management preferred
● Training and Little Dribblers uniforms will be provided
●

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