Operations Supervisor

2 weeks ago

Calgary AB, Canada Remotivate Full time

My name is Michaela and I am the CEO at TeraTech - TeraTech creates custom software for medium-sized (i.e. 50-500 employees) US companies, using the Adobe ColdFusion programming language, to solve their CF problems on time, with great quality code and within budget.
We are ColdFusion experts with over 23 years in CF and 33 years in software development and we focus on recurring maintenance and modernization projects. Also, we ran the largest CF conference for 11 years. We are looking for an Operations Manager (aka "the CEO's righthand man/woman") who is great with the day-to-day operations, people, and details on software projects. You'll make the CEO's work and life easier, so she can focus on growing the business. The successful candidate will have an abundant mindset, be joyful and open to and accepting of business intuition, woo-woo ideas, and philosophies in addition to ‘acing' the practical side of tasks.
This role is a part-time role.
Excellent verbal and written English communication skills
Proficient in the Software Development Lifecycle, ideally with medium-sized US companies
Strong project management skills with a history of successfully managing long-term projects
Experience utilizing task management and project management tools
Using Basecamp for project management
Oversee day-to-day operations (Developers, Project Management, Recruitment, and Clients) while fostering a cohesive company culture
Implement SOPs, charts, file systems, and automation tools to enhance organizational efficiency
Develop and maintain SOPs, KPIs, scorecards, and policies to cultivate a positive company culture
Collaborate closely with the CEO to devise and execute actionable business strategies aligned with company objectives
Ensures effective recruiting, onboarding, professional development, performance management, and retention
Manage both client and internal projects, ensuring timely completion with high quality and within budget
Conduct regular client calls to manage communication, and expectations, and resolve challenges as they arise
Review invoices for accuracy and presentation quality, liaising with the bookkeeper as needed
Flexible working hours
Learning modern software development methods with the team
You have sharp attention to detail and can spot inefficiencies in strategies and find creative solutions based on your analysis and observations.
Our hiring process is made up of five parts, so please be aware that you will need to dedicate time for a questionnaire, a video, two 1-on-1 interviews, and a small test project.

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