Lead Clerk, Accounts Receivable

4 weeks ago


Greater Sudbury Unitary Authority ON, Canada City of Greater Sudbury HR Full time

Lead Facility Booking/Registration Clerk
35 per hour
Recreation Services
Division: Leisure Services
Community Development
Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
35 per hour
This position is not eligible to work remotely
Under the general supervision of the Co-ordinator of Leisure Services Administration.
Plan and implement new training programs for staff with regard to the electronic Facility Booking and Program Registration Systems usage. Provide program training and support.
Act as the liaison between the software vendor and City of Greater Sudbury (CGS) Information Technology staff on matters of suggested upgrades and maintenance.
Work co-operatively with Information Systems and Management staff to develop and operate a problem resolution process for Facility Booking and Program Registration System information management.
Ensure accuracy of Facility Booking and Program Registration database and system security for the department.
Audit Facility Booking and Program Registration database and user system access in accordance with the Payment Card Industry Standards.
Work with Financial Analyst regarding the accounting functions of the Facility Booking and Program Registration System.
Assist with evaluation of new technology and changes in the related field. Assist in future planning for facility booking and program registration needs by assessing system requirements.
Monitor Facility Booking and Program Registration System performance and make suggestions for appropriate business processes to ensure efficiency reports for management and internal customers.
Assist with developing and implementing payment policies for facility bookings and program registrations. Assist with calculation and implementation of new user fees.
Develop, customize and analyze statistical reports and maintain Facility Booking and Program Registration System user guide.
Develop and administer system testing for the recruitment process.
Provide excellent customer service and problem solve customer and staff complaints and concerns.
Liaise with other departments to ensure booking and registration practices, policies and changes to applicable legislation are implemented and followed.
Process facility bookings, program registrations, payments, post-dated cheques, security deposits and refunds.
Assist management with the collection of overdue accounts, delinquent accounts, interest calculation and application to client accounts.
Prepare and circulate monthly aged accounts receivable reports to the Leisure Services Division and to the Supervisor of Accounts Receivable.
Reconcile the Facility Booking and Program Registration System with other related systems (e.g. Market un-booked ice time, fields and facilities.
Administer facility agreements, related policies, licenses, billing advices, and system testing.
Assist and provide relief to the Secretary (Recreation) during periods of vacation, overload or absence.
Successful completion of diploma in Business Administration, Computer Technology, or a related field from a recognized Canadian Community College.
- Two and one half (2½) to five (5) years experience in facility booking and program registration systems.
- Knowledge of Facility Booking and Program Registration Systems is required.
- Demonstrate ability related to microcomputer software and administrative systems in a Windows environment e.g. file maintenance, word processing, spreadsheet applications, information input and retrieval).
- Demonstrate organizational and administrative skills and ability to exercise judgement in procedures and methods used.
- Excellent use of English; verbally and in writing.
- French verbal skills highly desirable; written skills an asset.
- 68 per hour. If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit to apply online.
For those providing a French language resume, please also include an English version.
If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.
For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.



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