Project Manager-ServiceNow

3 weeks ago

Canada Engage ESM, an Eviden Business Full time

Job Overview:

· Summary of Position

· position offers the opportunity to work on high-level clients and learning from a skilled team while focused on driving growth, onboarding, and collaboration experiences.

Travel Requirements

  • None.
  • Only if client requested and it´s approved by Manager.

Eligibility Requirements

  • CAD citizen, PR

Your Life at Eviden as an Engagement Manager or Engagement Director:

We are a team of professionals who care about the quality of our work and are globally recognized by best-in-class CSAT.

You will be responsible for leading Canadian and global projects and/or programs, primarily for Fortune 500 companies.

As an Engagement manager or Director, you will be responsible for your customer end to end: delivery, P&L, customer relationship and advisory.

We offer a unique working environment – a blend of professionalism and a unique company culture. We are growing, which will create opportunities for you based on your talents and aspirations.

What will make you successful:

  • Business acumen: ability to understand the business side of technology and advise customers.
  • Customer focus & consulting mindset: act a trusted advisor to the customers we serve.
  • Strong foundational knowledge of ServiceNow: with ability to explain business implications of ServiceNow platform.
  • Tools & Methodologies: good working knowledge of Agile, SCRUM, SAFe, PMP, Prince 2.
  • People: mentor more junior team members, act as a role model, be inspiring to others.
  • Team player: work collaboratively with different parts of our organization.

Your Expertise:

  • Education: bachelor's degree in business, or related field. MBA preferred.
  • Years of Experience: 5+ years of program management experience delivering end-user facing products and services.

Minimum Required Skills

  • Ability to wear many hats and learn quickly, and the collaborative leadership skills to lead a change in direction when needed.
  • Innate curiosity and ability to thrive in ambiguous and rapidly changing startup environment. Self-starters and innovators with a positive, collaborative can-do attitude and bias for action are very welcome.
  • Strong project management, leadership, dependency management and cross-group collaboration skills with a track record of managing complex projects with many partners.
  • Experience across the entire product lifecycle - from project inception to ship and the know-how required to lead your crew to realize your vision.
  • Strong affinity and experience in user-centered design, UX design and innovating on behalf of the customer is required.
  • Excellent written and verbal communication & presentation skills through all levels of the organization, technical and non-technical
  • Solid understanding of web and mobile technologies, service operations at scale, and general ability to ramp up and go deep in new technical areas
  • Great problem-solving skills and ability to think strategically and analytically to define and track success metrics for your areas
  • Mix of product thinking, technical depth, user-centric design, analytics, cross-team collaboration, and external customer engagement.

Preferred Skills: SN knowledge

Certifications

  • Scrum.
  • PMP

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