ServiceNow Architect

3 weeks ago

Canada Alldus Full time

Here at Alldus we have multiple ServiceNow Architect positions open across ServiceNow ITAM, CSM, TMT & ITSM. Please note these positions are only open to those residing in CANADA


Role Description

Highly experienced ServiceNow Architect, specialized in with a deep expertise in architecting ServiceNow solutions

High level of expertise and proficiency in designing and architecting complex solutions on the ServiceNow platform in an enterprise-scale, multi-vendor environment

Ensures seamless integration of into client’s overall architecture and is responsible for customer relationship at technical level

Provides overall architectural vision and technical cloud strategy for the customer

Ensures technical alignment of teams helping customer

Identifies opportunity to cross-sell a solution with new ServiceNow modules / products

Responsibilities

Primary technical contact point for large and/or complex customers (i.e. multi-platform, multi-project, …)

Guides customers in adopting and improving digital transformation strategy leveraging ServiceNow

In collaboration with the Pre-sales Transformation Architects, develops the overall solution and technical roadmap for customers for which he is the technical contact point, ensuring alignment with overall customer vision and strategy

Works closely with Solution Leads and ServiceNow Product Leads to ensure proposals are in line with established practices, products and technical capabilities and to ensure accuracy of resource/cost estimates

Participates in customer governance meetings and works closely with Client Executive and Client Engagement Director to ensure overall success with customers

Provides oversight and technical direction to technical teams involved on the same or different projects for the same customer to ensure alignment with each other and understanding of solution proposals and overall technical vision

Technical leader and mentor to others in ServiceNow architecture and technical communities

Develop and maintain a deep understanding of the ServiceNow solution, trends, and best practices to provide expert advice to clients and stakeholders

Participate in and contribute to Architecture Review Board (ARB) technical discussions, solution reviews, and documentation.

Main deliverables include: Leading strategic workshops, participating into governance calls, developing the technical solution for proposals and creating transformation roadmaps

60-70% of time spent on service delivery; 30-40% of time spent on pre-sales

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