ServiceNow Business Process Consultant

3 weeks ago

Canada Alldus Full time

Alldus International are hiring for multiple ServiceNow Business Process Consultant Positions.


Positions are open for those with experience in any of the following areas: ITOM, CSM, OMT, Team Lead.


Positions are open to those residing in Canada and working proficiency in FRENCH Is a MUST.


As a ServiceNow Business Process Consultant Team Lead the role and responsibilities include:

  • Help the Director of Business Process Consulting onboard new team members.
  • Provide coaching and support to team members that report to you via 1:1s and quarterly reviews.
  • Collaborate with each of your team members on their personal development and training plans.
  • Perform timecard approval and analysis to optimize resource utilization and ensure accurate billing to clients.
  • Co-organize and co-host monthly team meetings with the Director of Business Process Consulting.
  • Contribute to the standardization of Business Process Consulting practices and templates and ensure their consistent application on projects.
  • Approximately 70% of your time will be allocated to projects where you will fulfill the following Business Process Consulting responsibilities:
  • Participate in the design, deployment, and integration of ServiceNow products for our clients.
  • Contribute to project planning and delivery methodology definition.
  • Design and lead client demonstrations and workshops.
  • Gather and analyze client business needs and ensure their communication to fellow project team members.
  • Define business processes and process improvement areas.
  • Collaborate with project team members to recommend solutions that minimize technical debt while meeting client needs.
  • Create high quality written deliverables.
  • Assist in backlog prioritization and test plan definition.
  • Participate in application review, testing and quality control activities.
  • Design and conduct training and knowledge transfer sessions.

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