Supply Chain Customer Projects Specialist

3 weeks ago

Calgary AB, Canada GoodLeaf Farms Full time

Customer Supply Chain Specialist
Job Type: Permanent / Fulltime
Would you like to be a part of a revolution in agriculture in Canada? At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive

Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. As a key member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order-to-delivery process. The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order-to-delivery process.Additionally, their responsibilities will include managing customer orders against forecast, troubleshooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with internal stakeholders to correct root cause, supporting production to allocate product, providing daily communication to sales team about fill rate and delivery expectations.

Key contact for Buyer or Broker for orders, logistics, and inventory flow challenges for all day-to-day activities
Drive the new customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight requirements, and packaging requirements across the farm network.
Collaborates with Transportation to establish new freight lanes/ delivery locations, to meet delivery of products on time and in full to customers
Manages customer issues, complaints, and rejects.
Collaborates with Farm Planner, Sales, and Marketing team members to work through order to forecast variance.
Continually look for ways to improve processes aligned with GoodLeaf policies and procedures.
Ad hoc reporting to support processes and process improvements.
Monitoring customer order trends to identify steps to maximize fill rate.
Monitor forecast against farm output and identify extra volume by crop, and opportunities to increase customer orders.
Accountability and strong management of claims related to customer accounts.
Post-secondary education, with a minimum of three years’ experience in customer-focused support roles, preferably in agriculture, horticulture, or food-based operations in Canada
Bilingual English & French preferred
Ability to forge partnerships with other areas to drive performance across business and functional lines
System Knowledge: proficient in Microsoft Office, Excel in particular;

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