Support Analyst II

3 weeks ago

Richmond BC, Canada WorkSafeBC Full time €36 - €38

Overview

Overview

We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment.

Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and mobile devices influenced by ITIL framework?

How you'll make a difference: As a Support Analyst II at WorkSafeBC, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work primarily from your B.C. home and occasionally in our Richmond office.

What you'll do

As a support analyst you will:

  • Resolve problems and liaise with customers to find ways to continually improve helpdesk services and processes, and keep customers informed on their problem status/resolution
  • Troubleshoot issues and make decisions that have a medium to high level of complexity to assess customer priority and impact, and escalate issues to senior support if required by utilizing incident and problem management processes and best practices
  • Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools
  • Resolve complex problems/requests and contribute to knowledge bases and online services
  • Provide hardware and software support for all standard WorkSafeBC technologies by leveraging your experience in LAN and WAN technologies, PC hardware, LAN administration, mobile hardware, software, and PC desktop software
  • Compile and analyze statistics, metrics, and reports to identify trends and develop recommendations
  • Participate in projects as a subject matter expert, user acceptance tester, and post-implementation support service
  • Coordinate and/or provide education to customers to better leverage the hardware and software used at WorkSafeBC


Is this a good fit for you?

We're looking for someone who can:

  • Maintain a professional and positive attitude while managing challenging situations and customer interactions
  • Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions
  • Gather relevant information from others by using active listening techniques and reading and interpreting written information
  • Provide training to individuals and groups to educate customers on technical information and products, and coach and mentor peers
  • Develop complex technical and non-technical documentation, and present verbally and in writing, to a variety of internal and external audiences


Your experience and educational background:

  • Diploma in Computer Science, Information Technology or Business
  • A minimum of three years of experience in one of the following areas: technology support, systems implementation, systems planning or knowledge management

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

  • Consent to a criminal record check
  • Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are?

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

  • Defined benefit pension plan
  • 3 weeks of vacation in your first year, with regular increases based on years of service
  • Health care and dental benefits
  • Optional leave arrangements
  • Development opportunities (tuition reimbursement, leadership development, and more)


Learn more: Find out what we offer .

Salary: $35.82 - $38.49/hourly

Want to apply?

  • Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
  • Please note that we will be starting assessments prior to the closing date.
  • We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.
#J-18808-Ljbffr

  • Technical Analyst II

    3 weeks ago

    New Westminster, BC, Canada Campus Support Full time

    We are happy to say that we are looking for an “Technical Analyst II" to join Primacorp Ventures at New Westminster, BC.  About Us Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables...

  • Support Analyst II

    4 weeks ago

    Richmond, Canada WorkSafeBC Full time

    Overview Overview We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment. Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and...

  • Support Analyst II

    4 weeks ago

    Richmond, Canada WorkSafeBC Full time

    Overview Overview We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment. Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and...

  • Support Analyst II

    4 weeks ago

    Richmond, Canada WorkSafeBC Full time

    Overview Overview We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment. Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and...

  • Support Analyst Ii

    2 months ago

    Richmond, Canada WorkSafeBC Full time

    Job requisition number 038522 Job location Richmond Full-time / part-time Full-time Salary $34.77 - $36.04/hourly Expected Salary Range Posting period From 02/28/2024 to 03/12/2024 Overview This is a temporary role for 18 months. **How you’ll make a difference**:As a Support Analyst II at WorkSafeBC, you’ll be using leading-edge technology...

  • Support Analyst Ii

    2 months ago

    Richmond, Canada WorkSafeBC Full time

    Job requisition number 038670 Job location Richmond Full-time / part-time Full-time Salary $35.82 - $38.49/hourly Expected Salary Range Posting period From 04/25/2024 to 05/10/2024 Overview **Overview** **How you’ll make a difference**:As a Support Analyst II at WorkSafeBC, you’ll be using leading-edge technology to help connect British...

  • Support Analyst Ii

    1 week ago

    Richmond, Canada WorkSafeBC Full time

    Job requisition number 038011 Job location Richmond Full-time / part-time Full-time Salary Starting from $34.77 ($ 65,548 per annum) Posting period From 06/08/2023 to 06/30/2023 Overview **How you’ll make a difference**:As a quality assurance analyst II at WorkSafeBC, you’ll be using leading-edge technology to help connect British Columbians...

  • Support Analyst Ii

    1 month ago

    Richmond, Canada WorkSafeBC Full time

    Job requisition number 037650 Job location Richmond Full-time / part-time Full-time Posting period From 01/11/2023 to 02/10/2023 Overview **How you’ll make a difference**:As a quality assurance analyst II at WorkSafeBC, you’ll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces. **Where you’ll...

  • Financial Analyst Ii

    1 week ago

    Richmond, Canada Wenco (a Hitachi Construction Machinery subsidiary) Full time

    As Wenco continues to grow rapidly and build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are committed to providing a stable yet exciting work environment that allows every employee a chance to build and grow their career. We are currently seeking a full-time Financial Analyst II to join our...

  • Support Analyst II

    2 months ago

    Port Moody, BC, Canada T-Net British Columbia Full time

    We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment. Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and mobile devices...

  • Financial Analyst Ii

    2 days ago

    Richmond, Canada Wenco (a Hitachi Construction Machinery subsidiary) Full time

    We have an exciting opportunity for a 16-Month Contract Financial Analyst II to join our head office in Richmond, BC. Reporting to the Director FP&A, the Financial Analyst II will be primarily responsible for monthly management reporting, various analyses and supporting the budget/forecast process. If you are an experienced finance professional who is...

  • Credit Analyst Ii

    2 months ago

    Richmond, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - **Credit Analyst II.** You will prepare credit reviews, approve draw requests and have responsibilities for monitoring and control for driving profitable business growth while adhering to TD's credit risk policies. Furthermore, you...

  • Technical Supporter

    1 month ago

    Vancouver, BC, Canada Associated Engineering (ONT) Ltd Full time

    IT/IS We are an employee-owned, Canadian company that is passionate about building communities that are vibrant, healthy, and resilient and support economic growth. Sustainability is part of every project we undertake, and how we operate our business. Focused locally, we offer uncompromising service to public and private sector clients across Canada and...

  • Support Analyst

    3 weeks ago

    Vancouver, BC, Canada Inkeros Full time

    At Inkeros we are committed to delivering seamless and efficient IT support services to ensure the smooth and error-free operation of our stakeholders' applications, systems, and data. The purpose of the Support Analyst role within our IT Support department is to serve as a frontline troubleshooter and solution provider, dedicated to resolving internal...

  • Support Analyst

    3 weeks ago

    Vancouver, BC, Canada Inkeros Full time

    At Inkeros we are committed to delivering seamless and efficient IT support services to ensure the smooth and error-free operation of our stakeholders' applications, systems, and data. The purpose of the Support Analyst role within our IT Support department is to serve as a frontline troubleshooter and solution provider, dedicated to resolving internal...

  • Team Manager, Application Dev II

    1 week ago

    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work,...

  • Team Manager, Application Dev II

    3 weeks ago

    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work,...

  • Tech Support Analyst

    2 months ago

    Richmond, Canada Transoft Solutions Full time

    Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. With over 30 years of experience and...

  • IT Support Analyst

    3 days ago

    Richmond, Canada bioLytical Full time

    The IT Support Analyst will serve as a resource to employees and will work collaboratively to provide exceptional customer service and IT documentation, reporting, and desk side support. **_This position is on-site at our Richmond headquarters._** **HOW YOU WILL CONTRIBUTE** - Assist with the build and maintenance of key performance indicator dashboards...

  • C++ Software Developer II

    2 months ago

    Vancouver, BC, Canada Safe Software Inc Full time

    Safe Software Head Office Surrey, BC V3T0M1, CAN Location: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland. Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal...