IT Support Technician Internship

1 month ago


Richmond Hill ON, Canada ROSS Full time

Our client is a fast-growing software company. A growing number of Global 3000 companies are using their products to manage the integrity of their enterprise systems. Their clients range in industries as diverse as Financial Services, Telecom, Oil & Gas, Technology and Managed Services, etc.
They have engaged ROSS () to help them recruit a Technical Support Analyst.ROSS is a team of People Specialists helping companies align their People Strategy with their business growth.We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO) and Recruitment Augmentation complimented by leading edge open-source HRIS software.
Responsible for supporting customers and/or service partners
Resolve reported customer issues in the areas of system configuration, setup, product functionality, and enhancements. This includes troubleshooting, testing, referral to other service areas and follow-up
Provide focused communication with customers/partners that is professional and timely via telephone or e-mail
Promote teamwork and Customer Support Center success
Play an active role in the development of the organization by participating in process development and other business improvement projects
4-6 years experience supporting customers and service partners
~ Excellent UNIX Shell Programming skills
~ Working experience in Windows and UNIX troubleshooting
~ Strong problem analysis and solution design ability
~ Experience in operating across multiple computer platforms and environments

Good understanding of database and middleware administration
Good understanding of Datacenter architecture and configuration
Experience supporting large customers and service partners
If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them.



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