CRM Automations Platform Manager

4 weeks ago

Toronto ON, Canada Hard Rock Digital Full time

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

Reporting into the Director of Marketing, as a vital member of the social casino marketing team, you’ll help expand Hard Rock Digital’s social casino business, across multiple jurisdictions. Working hand in hand with the casino platform, product, marketing, commercial, operations, data and regulatory teams you will combine your outstanding knowledge of the social casino customer and experience to play a leading role in driving forward the future growth and direction of the social casino business.

Delivery of a comprehensive and effective CRM program, developing multi-channel strategies
Work with both central and local teams to create customer engagement strategies that drive the growth and profitability
Continue to optimize the full customer lifecycle management program, from early life / onboarding, through to yield management, churn prevention and reactivation
Define approaches to manage frequency of player contact across multiple channels, while ensuring maximum audience reach and engagement
Implement and maintain a comprehensive but efficient quality assurance process to ensure campaigns are aligned with brand guidelines, as we as regulatory guidelines and legislation

In this team we need people who have a deep understanding of social casino customers, the games, promotions and product features that produce ongoing world class customer experiences, what the key competition are up to and the wider market trends.

Possess at least 3+ years’ experience in a casino or social casino CRM role
A natural communicator to both internal and external teams, with strong stakeholder management and influencing skills
Live and breathe all things social casino and have a genuine passion and understanding what makes a great social casino product and promotions portfolio
Understand the online social casino landscape and where new and existing opportunities might be
Embrace new ideas and ways of thinking when it comes to social casino products and promotions innovation
Flexible vacation allowance
Remote working
Startup culture backed by a secure, global brand
Opportunity to drive informed decision making for a best-in-class social casino brand

  • CRM Automations Platform Manager

    1 month ago

    Toronto, ON, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...

  • CRM Manager

    2 weeks ago

    Toronto, Ontario, Canada Convergix Automation Full time

    Convergix Automation Solutions is a global automation solutions provider specialized in custom automated manufacturing systems including robotics, controls, material handling, information systems, process automation in a variety of manufacturing industries. With over 500 employees worldwide and 4 operating companies in Canada, USA, Northern Ireland, England,...

  • CRM Administrator

    2 weeks ago

    Toronto, Canada DAC Canada Full time

    **Leading digital performance marketing agency seeks a CRM Administrator**: Do you have the **enthusiasm** to rise to each challenge, the **execution** to drive outrageous performance, the **curiosity** to continually expand your knowledge, and the **courage** to propose original solutions to perplexing problems? Then you may have just found the perfect...

  • Data Engineer

    2 months ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Data Engineer

    2 months ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Data Engineer

    3 months ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Data Engineer

    4 weeks ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Data Engineer

    4 weeks ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Manager, CRM

    3 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Marketing Automation Manager

    2 months ago

    Toronto, Canada G Adventures Full time

    About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local...

  • Marketing Automation Manager

    2 weeks ago

    Toronto, Ontario, Canada G Adventures Full time

    About UsG Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local...

  • Marketing Automation Manager

    4 weeks ago

    Toronto, Canada G Adventures Full time

    About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local...

  • Studentuniverse - Manager, CRM & Marketing

    3 weeks ago

    Toronto, Canada StudentUniverse Full time

    **JOB NO**: 519527-B **BRAND**: STUDENTUNIVERSE **WORK TYPE**: HYBRID **LOCATION**: ONTARIO **CATEGORIES**: LEISURE TRAVEL & RETAIL **StudentUniverse - Manager, CRM & Marketing Automation - Toronto, CAN (Hybrid)** StudentUniverse is the world’s leading travel booking service for students and young adults under 26. Used by millions each year, they...

  • CRM Strategist

    1 month ago

    Toronto, Canada Publicis Groupe Full time

    Job Description We’re buzzing with energy! Why? We’re on a journey of exceptional growth year-over-year, and now, we’re looking to add passionate, driven individuals to our talented and tight-knit team. This is an outstanding opportunity to work on a Fortune 100 brand, create and deliver best-in-class CRM programs, and thrive in a culture that...

  • CRM Strategist

    4 weeks ago

    Toronto, Canada Publicis Groupe Full time

    Job Description We’re buzzing with energy! Why? We’re on a journey of exceptional growth year-over-year, and now, we’re looking to add passionate, driven individuals to our talented and tight-knit team. This is an outstanding opportunity to work on a Fortune 100 brand, create and deliver best-in-class CRM programs, and thrive in a culture that...

  • CRM Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Retail Council of Canada Full time

    If you are interested in joining a dynamic and growing non-profit organization, Retail Council of Canada (RCC) is for you. We're an energetic and progressive trade association that's moving fast and looking forward. Our commitment to our members and high-quality customer service are our top priorities. For more than 50 years, RCC has been the Voice of...

  • Email Marketing

    7 days ago

    Toronto, Canada Ensemble Full time

    **Ensemble Travel Group** is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and...

  • CRM Specialist

    4 weeks ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a CRM Specialist to join us in making vacation dreams come true. As the CRM Specialist, you will be responsible for the end-to-end delivery of promotional and triggered CRM campaigns. You will also manage customer data and utilize marketing technology platforms to build target...

  • Director of CRM

    2 weeks ago

    Toronto, Ontario, Canada Recruitment Partners Inc. Full time

    One of our clients in the Heavy Equipment industry is looking to hire a Director of CRM in their Regina. This position will report to the Vice President of Customer Experience and oversee all CRM functions, including building the business's overall customer relationship management capability, including capturing customer data across all key touchpoints of...

  • CRM Administrator

    3 weeks ago

    Toronto, Canada Avenza Full time

    **About Us**: Avenza Systems is changing the way maps are made, distributed and consumed. Our products include industry-standard geospatial mapping software plug-ins for Adobe Creative Cloud, a mobile app with digital map reader and mapping tools for offline use, and an online marketplace for digital maps which serves as a distribution channel for publishers...