Bilingual Senior Service Specialist

3 weeks ago

Ottawa ON, Canada Ellement Consulting Group Full time

Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.
We currently have a great opportunity for a Bilingual Member Services Administrator to join our team in our Ottawa office .
As a Bilingual Member Services Administrator, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. As a Bilingual Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.
Customer Service
Respond to telephone calls, emails and walk-in inquiries regarding Benefits and Pension
Return voicemails and respond to email inquiries within client service standards, investigating details and requesting assistance as appropriate
Compile information as requested for members, clients, employers and health service providers
Communicate with healthcare providers, insurance carriers, or others to verify claims-related information
Administration
Maintain paper and electronic file systems for the administration team, ensuring an efficient and reliable system is in place for retrieval of documents and information
Provide general administrative support such as typing, data entry, photocopying, filing and scanning as required
Ensure the reception area is clean, organized, and presents a professional image
Contribute to the team effort by completing other administrative tasks or projects as assigned
Perform any other duties necessary to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
Post-secondary diploma in a related field, such as business administration or equivalent training acquired from a combination of relevant work experience and education
A minimum of 2 years of work experience or equivalent training
Excellent customer service skills, proactively providing comprehensive service and information
Ability to manage multiple tasks, such as welcoming visitors, handling phone calls, and administrative duties, while maintaining attention to detail
Flexible and adaptable
Proficient in Microsoft Office and knowledge of standard office administration procedures
Bilingualism (English and French) required
Experience in health benefit plans, pensions, or the financial services industry is considered an asset
Experience in a customer service role is considered an asset
We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.

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