Senior Field Service Coordinator

3 weeks ago

Grande Prairie AB, Canada Surepoint Group Full time

The Compression Services Operations Manager provides technical and operational expertise, and champions service excellence, creating customer satisfaction.This position efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. The Compression Services Operations Manager is typically responsible for one or more specific service delivery processes such as Basic Preventive Maintenance, Call Out/Repair and Overhauls.
Field Service Technicians & Parts Team Division
Directs and coordinates the activities of the parts and service departments to create a positive work environment.
Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost.
Compiles and conveys job-specific information to Field Service Technicians, other Service Managers and/or Senior Manager(s).
Coordinates work with other Service Managers/Coordinators to minimize equipment downtime and most effectively utilize personnel.
Implements, manages and communicates performance measures for the compression team.
Champions service excellence, health, safety, environmental policies, standards and process improvement.
Accountable for implementation and execution of annual budget, and Operational Standards and Processes.
Serves as a contact for customer and provides technical/operation expertise in response to customer inquiries and field technicians.
Provide solutions and resolution to customer complaints and concerns
Manage relationships with external customers and prospects
Implement and execute sales strategies and provide feedback to the management team
Negotiate and finalize sales contracts as required
Coordinate and facilitate weekly meetings with local branch personnel
Identify and support opportunities for cross-selling all product lines thereby increasing market share for branch.
Participates in management reviews of KPIs with team, develops and executes action plans for improvement.
Field Sales : Specific sales needs
Service Techs : Job specific information, feedback and training needs
Service Managers : Optimize plans & schedules, Policy & Process Requirements, Performance Measures, Best practices
Service Quality Manager : Personnel issues, Work Quality of Personnel, Performance Metrics, Problem Jobs
Proficient using complete Microsoft Suite (Word, Excel, Outlook, Powerpoint, etc.) Strong organizational, planning and scheduling, process management and negotiation skills
Strong analytical abilities, mechanical aptitude combined and problem solving skills
Strong interpersonal skills and ability to work collaboratively with all levels of management and branch departments
Journeyman Mechanic or Millwright
Planning & Scheduling experience preferred
5-7 years of required technical experience in natural gas compression
We Care Culture - People like YOU are our biggest asset
Our commitment to helping YOUR community

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