Junior IT Service Manager
4 weeks ago
Overall responsibility for the IT needs of the organization.
Manage day-to-day IT operations, including IT Infrastructure and IT apps.
Hands-on experience in Office 365 administration.
Interfacing with various teams to understand their IT requirements.
Create and manage IT processes including the Service Helpdesk process. Manage all servers primarily Microsoft servers and some Linux servers, desktops, laptops, servers, switches, firewalls etc
Ensure compliance on software licenses. Develop daily, weekly and monthly reports on Helpdesk performance and productivity.
Liaise with vendors for procurement of hardware/software for the company; Led a team of 5-6 junior network and system administration teams; Very good understanding of IT Security and relevant area
8 - 12 years in a corporate environment supporting enterprise-class networks
Good understanding of IT security.
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