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Client Service Representative
2 months ago
VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.
VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members to be their authentic selves.
We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, life stabilization support, leading to sustainable employment and career development.
We are looking for a Permanent Full-time, Client Service Representative to work based out of Skymark, Head office, Mississauga.
Key Job Functions
- Registers client personal information from internal CRM into applicable funder’s database, which includes the client’s employment history, education history, action plans, service interventions, employment, and file closure information.
- Review of financial supports activity provided to case-managed clients ensuring all information and supporting documentation reflects program requirements.
- Accurate data entry of all activity relating to clients Employment Action Plans, including financial support and outcomes.
- Review of all evidence of employment documentation to ensure completeness, as well as accuracy of information provided by the branch staff.
- Timely and open communication with program staff to address and resolve incomplete or inaccurate information prior to completing data entry activities into the funder’s database.
- Receives and/or directs client phone calls to the appropriate branch.
- Maintains real-time, accurate case notes in internal CRM according to internal policies and guidelines as well as funder criteria.
- Completes all data entry requests received from the branches in an efficient manner while maintaining compliance with the organization’s and funder’s privacy requirements.
- Updates action plan and service interventions as well as completing timely closure of client action plans within both internal CRM and applicable funder’s database, maintaining accurate records and ensuring reliable and correct entry of data between systems.
Skills and Abilities
- Registers client personal information from internal CRM into applicable funder’s database, which includes the client’s employment history, education history, action plans, service interventions, employment, and file closure information.
- Review of financial supp
- Data Entry Skills
- Comfortable with technology, ever improving processes and efficiencies.
- Critical Thinking/Problem Solving
- Self-Confidence/Resilience
- Judgement/Decision-making
- Self-motivated, good work ethic and habits, and strong interpersonal skills.
- Excellent listening skills
- Customer Service
- Initiative
- Communication Skills
- Organization Skills
- Ability to multi-task
- Attention to detail
- Ability to work in fast-paced environment and comfortable managing to targets.
If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here . Any information obtained during the course of recruitment will be used for recruitment purposes only.
While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.
