Claims Manager

2 weeks ago

Canada Avanti Software Inc. Full time

The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We are committed to profitable growth, team development, ingenuity, build on strong connections in our remote first work environment. Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to work.
Reporting to the Director, Claims, you are responsible for managing the APD (Auto Physical Damage) and Property Claims teams and achieving Commonwell’s corporate goals, strategy, business plans and budget. You are accountable for the ownership of decisions within the APD and Property units and will ensure alignment to the corporate claims handling philosophy. In your role you will demonstrate exceptional people leadership skills along with senior level claims knowledge and application of industry/claims best practices. At times, you will be responsible for handling complex property and auto claims and supporting other Claims Leaders and teams when catastrophic events occur. Ability to build and maintain active and trusting working relationships with all functional units of the organization
You will have excellent people and managerial skills to support the development and mentorship or junior staff
Attends and participates in corporate meetings relating to a variety of claims and non- claims issues
Performs quality assurance audits and provides reporting on team performance, identifying areas for maintenance and improvement, developing corrective measures where necessary
Acts as Privacy Lead ensuring process and procedural compliance with PIPEDA and other regulatory requirements within team
Leads and/or participates in projects/new initiatives as required
Monitors APD and Property Adjuster Claim Count and Pending to ensure there is equitable distribution of work and appropriate measures are taken to maintain workload
Liaise with industry regulatory bodies such as the Financial Services Regulatory Authority of Ontario (FRSA) to communicate information, coordinate changes and resolve areas of concern
Liaise with brokers and agents to communicate information and explain APD and Property claims procedures, and objectives
Monitors reinsurance recoveries to ensure recoveries are being paid in accordance with reinsurance contracts
Participate in the review and possible revisions of policy wordings
Ensure adherence to corporate governance
Review a variety of system generated reports such as Outstanding Loss Register for each adjuster within the APD and Property teams, Gross Incurred Claims reports, etc. Reviews claim files and approves ore rejects payment/reserve changes within financial authority limit Assist in implementing the Company’s business plan, and strategic objectives
Assist with the development, implementation and communication of corporate goals and objectives to support the business plan
Develop, in coordination with the Director, Claims, and implement the APD and Property department budget, monitoring expenses to forecasted amounts to control costs
Monitoring adherence to policies and procedures for all aspects of APD and Property claims handling by claims personnel, as well as assessing the quality of claims servicing, through periodic file review, which include formal audits and other appropriate investigative techniques
Completes performance reviews, recommends promotions and salary increases
Overseeing, managing, and coaching an engaged and an effective APD and Property teams through talent development, compensation, performance management and succession planning
7-10 years of related experience in a Claims position at the leadership level with direct reports
Completion of post-secondary education in business, insurance management or a related field
Completion of Certified Insurance Professional/Fellowship Certified Insurance Professional designation is an asset
Thorough attention to detail is a must to ensure accuracy of claims documents
Ability to delegate and provide clear direction to APD and Property claims leadership, with the appropriate levels of follow-up
High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
Strong computer literacy, proficiency in all Microsoft Office programs and Internet navigation
Remote work environment
Flexible Work arrangements
Training and Development Opportunities
Pension and savings programs

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