Manager-Regional Account Service Manager

3 weeks ago

Waterloo ON, Canada Resulticks Inc. Full time

Resulticks is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied customers. Built from the ground up by experts in marketing, technology, and business management, RESULTICKS enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. RESULTICKS offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the world’s first marketing block chain.
Resulticks has been named to the Gartner’s Magic Quadrant 2021 for Multichannel Marketing Hubs for five years in a row and has been awarded with the Microsoft “Elevating Customer Experience with AI” award.
Headquartered in Singapore and New York City, Resulticks is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. Title: Account Service Manager

Job Function : Account Manager / Campaign Manager

Role Type: Full-time

Reporting to: Head of Customer Success

Customer Success / Sales / Product
Outcomes-focused and enabled by its proprietary cookie-independent identity resolution technology, Resulticks equips brands to make a transformational leap to true omnichannel engagement. With its AI-powered, customer-centric approach, it is changing how brands worldwide reach, acquire, and retain satisfied customers. As an Account Service Manager, you will coordinate with the account management and technical teams to ensure on time delivery of client projects. You will be responsible for the smooth execution of omnichannel marketing campaigns. You will serve as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables and billing for Resulticks clientele.
The ideal candidate is comfortable working for a global organization with team members and stakeholders in multiple time zones, meaning that you’re happy to have a flexible work schedule that will occasionally include early morning or late evening meetings with colleagues in Asia Pacific.
First 90 Days, complete the Resulticks employee training program with flying colors. Become a subject matter expert in Resulticks’ capabilities and services, with the ability to effectively communicate all offerings to the clients.
End-to-end omnichannel digital marketing campaign management. Setup and execution, A/B testing, performance assessment, data analysis and reporting.
Work closely with the project team, continuously monitor projects and campaigns to identify potential issues and opportunities for elevating outcomes.
Ensure adherence to project timelines, procedural best practices, quality standards.
Manage client projects and campaigns, making sure they are completed and profitable.
Manage customer expectation with respect to deliverables.
Manage the invoicing and billing process for existing accounts.

A bachelor’s degree in a relevant discipline: Communication, Marketing, Business, Computer Science, Data Science, etc.
Ad Agency experience, a minimum of 3 years in Client Services or Account Management.
Ability to “talk shop” with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.
Digital marketing campaign management experience (general knowledge of digital design a plus). Expertise should include email, SMS, social media, etc.
Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.
Personable with good project management, analytical and problem-solving skills.
Must be energetic, self-motivated, and flexible. Expertise in general business applications including Power Point, Excel, and Word.
Must have authorization to work in Canada or the United States Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Are you 18 years of age or older?*
Acoustic Adobe Facebook Google IBM Oracle Red Hat SAP SAS Salesforce Selligent None of the above
Do you have a degree in Business, Communications or Marketing?*
Do you have a Masters Degree or MBA?* In your current or most recent job, what is/was the annual digital marketing budget you managed?*
In the job prior to that, what was the annual digital marketing budget you managed?*
Have you ever managed a brand to digital marketing agency vendor relationship?* How many digital marketing campaigns have you, or your direct reports, managed or participated in over the last year?*
How would you describe your level of Excel Expertise?*
Do you have Project Management Experience?* Which Project Management Software?*
List the marketing automation platforms you've mastered: *
On a scale of 1-10, with 10 being the best score, how strong are you with Adobe Marketing Cloud?
On a scale of 1-10, with 10 being the best score, how strong are you with Sales Force Marketing Cloud?
Please outline your biggest success with web push campaigns. *
In the context of an email marketing campaign, what is a warm up period? In context of email campaign management, what is domain reputation and why is it important?*
In your own words, please define CDP in the context of campaign management and outline your experience with it. *
In your own words, please define segmentation in the context of campaign management and outline your experience with it. *
In your own words, please define rule creation in the context of campaign management and outline your experience with it. *

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