Release Management Lead

3 weeks ago

Toronto ON, Canada Tata Consultancy Services Full time

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCS

Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities:

- Creating and managing end-to-end release plans for scheduling, planning, and controlling the release and deployment process

- Integrating release management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels

- Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security;
drive best practices, and engage with planning, evaluating, operationalizing and reporting deliverables.

- Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity

- Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions

- Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed

- Managing correspondence with clear articulation of impacts

- Providing subject matter expert guidance and advice to Release and Deployment management, as well as other IT Support segments, and participating in development of remediation and collision avoidance strategies

- Identifying and educating on control and communication failures to help prevent issues going forward

- Providing updates to senior leadership on accomplishments and opportunities, as well as insights on organizational trends anchored in unique perspective of the role

- Protecting the interests of organization through identification, management and escalation of risks and dependencies

- Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence.

- Be able to independently create and manage work items in the tools as required

- Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different

Roles and Responsibilities:

- Bachelor’s degree in computer science or related field a bonus

- Previous release, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)

- Experience in information systems operations environment in service management, systems analysis or development

- Advanced knowledge of software development (Safe, Agile, etc.) and service management lifecycles (ITSM)

- Demonstrated ability to coordinate cross-functional work teams toward task completion

- Demonstrated effective leadership and analytical skills

- Well-developed executive communication skills (both written and verbal)

- Highly proficient in development of resolutions, plans and strategies for operational advancement.

- Sound management techniques, experience in problem resolution and development of strategies for operational improvement.

- Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.

- Drive to boost your knowledge and expertise by staying abreast of industry and business trends.

- Willingness to work closely and effectively with clients, stay connected to business needs and direction.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.

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