Director of Community and Development Services
4 weeks ago
Director of Service Design and Development (Full-Time)
You are yearning for a new role in supporting people with diverse abilities, where your organizational and leadership skills can shine. You are passionate about creating strong partnerships, advancing strategic growth, and designing quality services. You recognize that supporting and empowering people with diverse abilities requires a strong commitment to service excellence, a collaborative culture, and effective systems to enhance service delivery.
At Bethesda, we create community among the people we support. This community extends to their families and our surrounding communities. The Director of Service Design and Development position may be the next step in your journey.
As a Director of Service Design and Development, you will be joining a highly collaborative and supportive team of professionals. You will participate in the team’s efforts to further develop and enhance services of an ever-expanding organization.
This position takes a leading role in the design and development of new and existing services within Bethesda. It assumes full responsibility of supervising and supporting assigned resource managers who oversee various services, ensuring that desired objectives are met. This is a full-time position, available March 2024. It is ideal for an experienced leader who has worked directly with people who have disabilities.
In cooperation with the chief executive officer, be responsible for the overall growth and direction of the organization in accordance with the philosophy of Bethesda.
Conduct research and community needs assessments for service development.
Assist with the writing of Request for Qualifications (RFQ) & Request for Proposals (RFP) for pilot projects & new services.
Liaise with funders, community agencies and partnerships to enhance Bethesda’s services.
In collaboration with executive and director teams, design and develop new resources and services in alignment with Bethesda’s strategic plan.
Identify, develop, administer and oversee special initiatives and projects.
Oversee the design, development, and quality assurrance of service-related documentation, information systems, and procedures.
Oversee the design and development of staff training modules.
Recruit, supervise, mentor and monitor resource managers to ensure quality operations of Bethesda’s resources and proper support to people receiving services.
Assume full responsibility of assigned services in developing and maintaining a helping relationship with persons served and/or their families.
Ensure that the services maintain all applicable regulations and fulfil contractual obligations
Receive, assess and respond to inquiries and requests for services.
Share on call responsibilities with other directors of services.
A philosophy of care in line with Bethesda’s philosophy of Christian service and support for people with diverse abilities.
Proven leadership experience in a non-profit organization, preferably in a senior leadership role
Previous experience working with adults living with disabilities.
A minimum of a post-secondary degree in a relevant field.
Advanced levels of written communication skills required for writing proposals, reports, etc.
Strong analytical and administrative skills.
Excellent computer skills with strong knowledge of Microsoft Office Suite and ability to learn new systems.
Willingness to be available for flexible working hours and access to own vehicle.
Standard requirements (Criminal Record Check, Medical Clearance, ICBC Driving Record, Immunization Records).
Full COVID-19 immunization.
Bethesda’s ministry is a Christian faith-based service.
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