Lead Service Dispatcher

3 weeks ago


Langley BC, Canada Pacific Coast Distribution Ltd. Full time

Pacific Coast Distribution is a growing, Langley-based, transportation, warehouse and logistics provider that is looking for an experienced and motivated individual to join our Dispatch department.
The Lead Dispatcher is responsible for coordinating and overseeing the routing and scheduling of our daily trucking services, to meet customer requirements, focusing on maximizing payload and productivity in a safe and effective manner.

Efficiently plan, schedule, and dispatch drivers in real-time, through computer-based dispatch/satellite systems for on-time pick-ups and deliveries.
Lead the planning, coordination and oversight of the routing and scheduling of Drivers to achieve maximum truck utilization.
Coordinate the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.
Manage the daily operations of the dispatch office:
Communicate regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents.
Communicate with the customers to exchange information, coordinate activities and resolve issues, concerns and questions regarding trucking services, customer site and/or driver issues.
Follow all workplace safety policies and compliance regulations participate in identifying hazards.
Comply with all rules and regulations, protocols, and established performance metrics.
Continuously survey the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.
Schedule and coordinate required Driver training and orientation.

Operations Support
Support the Trucking Operations management team to ensure all Drivers know and adhere to company policy/regulations, and timely and accurate processing of shipments
Develop tools that will help the team quoting freight to customers in a timely manner
Apply Project Management in compliance with Lean methodologies to ensure controlled and structured implementations, as well as assisting in planning and execution of project tasks
Drive end-to-end process improvement that can be objectively measured through KPIs and service metrics
Provide material for operational forecasts and financial budgets to support strategic and operational decision-making on implications of equipment and human resource utilization

Previous experience in a Dispatcher role considered an asset.
Education, training, and experience equivalent to a degree or diploma in Operations Management, Logistics, Supply Chain Management program from a recognized school, plus a minimum of five (5) years recent related work experience.
Computer skills including Truck Mate (Dispatch system), Microsoft Outlook, Excel and Word; and Business Intelligence skills to analyze operational data.
Knowledge of truck equipment and when to use specific types of trailers and trucks
Ability to work independently and collaboratively with a team, while managing multiple projects simultaneously
Dynamic problem-solver adept at turning difficult situations around to strengthen customer relationships

Company-paid extended health coverage that includes medical, dental, and vision; and life and disability insurance
Monthly cell phone allowance
We are a family-owned company specializing in asset-based, over-the-road transportation, ambient warehousing and 3rd party logistics.



  • Langley, Canada Kal Tire Full time

    Kal Tire is looking for a Dispatcher to support our Field Service Team at our 98th Avenue North Langley location. In this role, you’ll learn Kal Tire systems, speak with customers, create work orders, and efficiently dispatch the Field Service Team based on priority while collaboratively with the Store Operations Team to ensure Kal Tire processes and...


  • Langley, Canada Kal Tire Full time

    Description Kal Tire is looking for a Dispatcher to support our Field Service Team at our 98th Avenue North Langley location. In this role, you’ll learn Kal Tire systems, speak with customers, create work orders, and efficiently dispatch the Field Service Team based on priority while collaboratively with the Store Operations Team to ensure Kal Tire...

  • Dispatcher

    4 weeks ago


    Langley, Canada Signature Site Services Full time

    Signature Sites Services is an established provider of sign, lighting, electrical, and commercial site services for leading Canadian and global companies. With a 30-year heritage in Western Canada and a continued focus on quality, customer service, and innovation excellence, we are thrilled to be adding to our team. Are you the one? **Responsibilities**: -...

  • Dispatcher

    2 days ago


    Langley, Canada Access Roadside Assistance Full time

    **Full Job Description** - The Dispatcher is responsible for the daily execution of order creation, assignment, and updates. This role will communicate daily with our members, vendors, and our insurance clientele. Also, actively engaged in daily internal planning sessions towards workload balancing and process execution. This position will perform the...


  • Abbotsford, BC, Canada Convoy Supply Full time

    Customer Service Specialist / Dispatcher We are looking for an outgoing and personable Customer Service Specialist /Dispatcher who is a team player, enjoys talking to people, is a good listener and thrives on helping customers and other team members. Schedule/Coordinate truck shipments and addressing any issues that come up during transit Track and trace...


  • Abbotsford, BC, Canada Convoy Supply Full time

    Customer Service Specialist / Dispatcher Position summary We are looking for an outgoing and personable Customer Service Specialist /Dispatcher who is a team player, enjoys talking to people, is a good listener and thrives on helping customers and other team members. This person will work closely with Outside Sales, Purchasing and Operations to...

  • Dispatcher

    6 days ago


    Langley, Canada United Rentals, Inc. Full time

    **_Great company. Great people. Great opportunities._** As a Dispatcher at United Rentals, you will be tasked with organizing the daily dispatch of equipment for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands...

  • truck dispatcher

    3 weeks ago


    Langley, Canada Moh Trucking Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearWork settingTransportationTasksEnsure proper functioning of equipmentMonitor personnel workloads and locationsPerform general office dutiesProvide customer serviceAdvise vehicle operators of traffic and other problemsDispatch personnel according to schedules and...

  • truck dispatcher

    3 weeks ago


    Langley, Canada Moh Trucking Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingTransportationTasksEnsure proper functioning of equipmentMonitor personnel workloads and locationsPerform general office dutiesProvide customer serviceAdvise vehicle operators of traffic and other problemsDispatch personnel according to schedules and work...


  • Langley, Canada United Traffic Control Full time

    United Traffic is hiring a part-time Dispatcher to work out of our office in Langley. This role is on-site and not remote. Training times will vary over the first few weeks. The normal schedule, with expected flexibility for coverage, will be Monday to Friday 5am to 10am. No previous dispatching experience is needed but strong English communication skills,...


  • Langley, Canada United Traffic Control Full time

    United Traffic is hiring a part-time Dispatcher to work out of our office in Langley. This role is on-site and not remote. Training times will vary over the first few weeks. The normal schedule, with expected flexibility for coverage, will be Monday to Friday 5am to 10am. No previous dispatching experience is needed but strong English communication skills,...


  • Langley, Canada United Traffic Control Full time

    United Traffic is hiring a part-time Dispatcher to work out of our office in Langley. This role is on-site and not remote. Training times will vary over the first few weeks. The normal schedule, with expected flexibility for coverage, will be Monday to Friday 5am to 10am. No previous dispatching experience is needed but strong English communication skills,...

  • City Fleet Dispatcher

    4 weeks ago


    Langley, Canada Bison Transport Full time

    The **City Dispatcher **will execute the day to day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of the City Dispatcher. You must be well...


  • Coquitlam, BC, Canada PML Professional Mechanical Ltd. Full time

    PML Professional Mechanical Ltd. is Western Canada’s leading company for plumbing, heating, ventilation, air conditioning, and fire protection. From major construction projects to regular service work to the safety provided by our fire protection division, we approach our work with an industry-leading commitment to excellence and a keen awareness of our...

  • Dispatch Logistician

    2 weeks ago


    Langley, Canada Moh Trucking Ltd. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Transportation **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair work -...

  • truck dispatcher

    6 days ago


    Langley, Canada Varaitch Holding Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: Will trainTasksMaintain work records and logsMonitor personnel workloads and locationsOrganize warehouse and work areasPerform general office dutiesProvide customer serviceAssist with maintenance of communications equipmentDispatch personnel as required by emergency situationsKeep track of...

  • truck dispatcher

    7 days ago


    Langley, Canada Varaitch Holding Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksMaintain work records and logsMonitor personnel workloads and locationsOrganize warehouse and work areasPerform general office dutiesProvide customer serviceAssist with maintenance of communications equipmentDispatch personnel as required by emergency situationsKeep track of...


  • Langley, Canada Personal Touch Answering Service Full time

    **WE ARE LOOKING FOR A **_**PART-TIME**_ **EMPLOYEE WHO HAS VERY FLEXIBLE AVAILABILITY.** - **WE ARE LOOKING FOR APPLICANTS WHO ARE SINCERE IN WANTING TO WORK and WITH LOW ABSENTEEISM.**_ We can be a fast-paced environment at times. **EVENING WORK**: - **AFTERNOON/EVENING AND WEEKENDS**:Start as early as 2pm/3pm and end at 9pm/**11pm.**: - **Short...


  • Langley, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Dispatcher **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department: Service** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at...


  • Langley, Canada Access Roadside Assistance Full time

    **Full Job Description** The Dispatcher is responsible for the daily execution of order creation, assignment, and updates. This role will communicate daily with our members, vendors, and our insurance clientele. Also, actively engaged in daily internal planning sessions towards workload balancing and process execution. This position will perform the...