IT System Administrator

Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women's and Children's Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.
Our vision is to creating healthier communities together . Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.
Healthcare of Ontario Pension Plan (HOOPP)
Group Benefits, including Health & Dental, for full time employees
Employee & Family Assistance Program
Diversity, Equity & Inclusion Initiatives
Come be part of our vision as CMH leads in innovation and compassion To learn more about CMH, please visit our website at
UKG System Administrator
The UKG System Administrator plays a pivotal role in managing, maintaining, and optimizing the hospital's UKG Time, Attendance, and Scheduling platform. This position ensures system accuracy, reliability, and compliance with hospital policies and union agreements. As an expert administrator, you will provide hands-on training, develop best practices, and leverage data analytics to enhance staffing efficiency, reduce payroll errors, and support strategies that minimize organizational overtime.
The UKG System Administrator acts as a liaison between the scheduling office, IT department, Human Resources, and other key stakeholders. This role involves ongoing system optimization through constant evaluation of configuration gaps and evolving needs to ensure the system meets the hospital's scheduling requirements effectively. Additionally, you will be responsible for maintaining system health by reviewing and managing rules for shift rotation, union agreements, and department-specific guidelines. You will also track scheduling exceptions and suggest improvements, provide training to support scheduler development, and implement strategies to reduce overtime through proactive alerting systems.
Configure, maintain, and optimize UKG Time and Attendance modules in alignment with hospital policies and union agreements.
Monitor system performance, troubleshoot issues, and collaborate with the vendor and CMH IT team for timely resolution.
Conduct regular audits to ensure system efficiency and minimize payroll errors.
Training & End-User Support:
Develop and deliver ongoing training programs for staff, managers, and scheduling personnel on using the UKG system effectively.
Create and maintain user guides, job aids, and knowledge resources to support end-users.
Provide one-on-one and group support to resolve user issues and ensure compliance with scheduling processes.
Serve as a subject matter expert (SME) in workforce management best practices.
Perform regular audits of schedules, pay rules, and timecard data for accuracy and error reduction.
Educate and support teams on leveraging system data views with the Decision Support Team.
Identify scheduling practices contributing to overtime and develop strategies for improvement.
Regularly audit master schedules to ensure they meet unit-specific scheduling needs.
Audit scheduling practices against hospital standards, union agreements, and unit-based guidelines.
Ensure accurate application of shift differentials, premium pay, and specific pay codes.
3+ years of experience in hospital scheduling and payroll management.
~ Bachelor's degree in Business Administration, Human Resources, Information Systems, or a related field is preferred.
~ Strong ability to train and support diverse end-user groups (clinical and non-clinical).
~ Excellent data analysis, auditing, and reporting skills.
~ Proven skill in managing competing priorities and leading process improvements.
~ Superior communication and collaboration abilities across HR, Payroll, Scheduling, and IT teams.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.
The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.
CMH Inclusion Statement
At Cambridge Memorial Hospital (CMH), community matters to us. We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. Mari Iromoto Executive Champion Diversity, Equity and Inclusion
Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. CMH's AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital's commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.