Intermediate Enrolment Services Administrator

3 weeks ago


Athabasca AB, Canada Athabasca University (AU) Full time

Athabasca University's AVP Student and Faculty Relationsis currently recruiting for the position of Intermediate Enrolment Services Administrator.

Please note this is a a temporary full-time (1.0 FTE) position starting May, 2024 and ending March, 2025.

Secondment Opportunity: The temporary position is a secondment opportunity for full-time and part-time permanent staff. Should there be no successful candidate through this posting as a secondment appointment, then the position may be filled as a temporary position. Employees requesting secondment are asked to provide a supporting written submission demonstrating that the secondment is career related.

Work Location

AU may offer relocation assistance for the right candidate, should you decide to relocate to reside in the town or county of Athabasca. As a resident of the community of Athabasca, or nearby in Alberta, you can elect to work virtually from your home or in our offices on our beautiful campus. This position can be done virtually however there are certain job responsibilities that must be completed in the Athabasca location.

To discover the Town and Region of Athabasca, please visit and

Position:

Consistent with the policies of the University and the objectives and priorities of the Office of the Registrar, the incumbent will provide efficient and effective service to AU learners (including Collaborative related), AU staff and external partners while ensuring the integrity of the processes related to Enrolment Services. The incumbent will efficiently assess and process undergraduate general applications, prepare all incoming documents for evaluation purposes, course registrations, extensions, and course withdrawals. The incumbent will effectively address all incoming correspondence, telephone, e-mail, or walk in inquires to the Enrolment Services Unit, Office of the Registrar in accordance with university policy. The incumbent will also resolve client inquiries that are within policies and procedures related to Enrolment Services, and serve as a resource person in regards to Enrolment Services related services and policies for the Office of the Registrar and the University community.

Qualifications:

  • Grade XII education supplemented with 3 years of increasingly responsible clerical experience in an educational environment, preferably in a Registrar's Office. An equivalent combination of education and experience will be considered. Staff that has laddered upwards through the Junior Enrolment Services Assistant position may also be considered for the Intermediate Enrolment Services Assistant position.
  • Extensive knowledge of the AU calendar, policies, and procedures.
  • Excellent interpersonal, communication, organizational and time management skills.
  • Thorough investigative and problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Working knowledge of data entry and retrieval operations in a computerized information system.
  • Ability to work effectively under pressure and set own priorities.
  • Ability to differentiate between information, advising and counselling. (Must be able to assess client's situation and own ability to deal with it.)
  • Ability to use email.
  • An incumbent in this position may complete a laddering and training plan to move into a Senior Enrolment Services position.

A detailed job description can be viewed at: Intermediate Enrolment Services Administrator

For further information regarding this position, please contact Jen Robertson,Coordinator, Enrolment Services & Academic Recordsat jenniferr@athabascau.ca

We will only accept applications received through our online recruitment system. Please include your resume, letter of application, and the names, telephone numbers, and email addresses of three references.

Note: Online applications are accepted until 11:59 p.m. Mountain Standard Time on the closing date.

First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02. Please contact careers@athabascau.ca if you have any questions about your eligibility.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

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