Bilingual Managed Services Tier 1 Support Specialist

3 weeks ago


Montréal QC, Canada ZIRO Full time

Customer Experience | Quebec, CA (Hybrid) | Full-time, Permanent *La version française suit

Companies need help making confident decisions without the complexity and risk. We need people like you to help make it happen.

We’re looking for a dedicated Bilingual Tier 1 Support Specialist to help us excel. As a Bilingual Tier 1 Support Specialist, you will be the first level of technical assistance that will assist and delight our clients.


We’re a team of unified communications (UC) all-stars who are relentlessly focused on making UC hassle-free. We do that by helping organizations select, set up, and manage their phone, contact centre and meeting technology any way they want with confidence.

You have high standards, attention to detail and excellent written and verbal communication skills. Answer incoming phone calls & respond to email requests.
Participate in the on-call rotation (When Technically ready).
Learn and develop skills in Microsoft, Unified Communications, and ZIRO’s products.


You have worked in a customer service/support role in the past. You enjoy working on a team and are a strong verbal and written communicator in both French, and English. Interviews will be conducted virtually, via Microsoft Teams.


Expérience Client | Québec, CA (Hybrid) | Temps-Plein, Permanent

Nous sommes à la recherche d'un Spécialiste de l'Assistance Bilingue de Niveau 1 pour nous aider à exceller. En tant que Spécialiste du Support Bilingue de Niveau 1, vous serez le premier niveau d'assistance technique qui aidera et ravira nos clients.


Nous sommes une équipe d'experts en communications unifiées (UC) qui s'efforcent sans relâche de rendre les UC faciles à utiliser. Pour ce faire, nous aidons les entreprises à sélectionner, configurer et gérer leur téléphone, leur centre de contact et leur technologie de réunion comme elles l'entendent et en toute confiance.

Une équipe de direction expérimentée avec plus d'une décennie de savoir-faire en matière d'UC
Vous avez des exigences élevées, le souci du détail et d'excellentes aptitudes à la communication écrite et orale. Vous incarnez les valeurs fondamentales de ZIRO que sont la responsabilité, le courage, la passion, l'innovation et l'altruisme, et vous faites preuve de discernement.


Répondre aux appels téléphoniques entrants et aux demandes par courrier électronique.
Participer à la rotation des astreintes (lorsque vous êtes techniquement prêt).
Construire des relations solides avec les clients.
Apprendre et développer des compétences dans les produits Microsoft, Unified Communications et ZIRO.


Vous avez déjà travaillé dans un rôle de service/support à la clientèle. Vous aimez travailler en équipe et êtes un excellent communicateur verbal et écrit en français et en anglais. Les entretiens se dérouleront virtuellement, via Microsoft Teams.



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