Customer Success Manager

3 weeks ago


Montréal QC, Canada FLiiP Full time
FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.
We are looking for a Customer Success Manager who is passionate about the customer experience and will promote FLiiP internationally.
Why work at FLiiP?
By joining our talented FLiiP team, you will enjoy greater autonomy, responsibility and career growth opportunities. We are a growing company where projects are varied and stimulating and where teamwork is highly valued.
Your mission:
As Customer Success Manager, you will be responsible for establishing a trusting relationship with customers by identifying their needs, expectations and objectives. Your mission is to build long-term relationships with customers while helping them optimize all facets of their business with FLiiP.
Your tasks:
  • Guide new clients through the onboarding steps while transitioning from their old software to FLiiP
  • Identify opportunities for account expansion and revenue generation within our customer base
  • Advise our customers on how to improve their performance and increase their return on investment
  • Clearly communicate the benefits of new product features and ensure customers adopt them quickly
  • Quickly identify gaps in our product that impact our customers' success
  • Work closely with our product and engineering teams to resolve issues
  • Work collaboratively with clients to help them fully understand our value and achieve results
Requirements
  • Experience in developing and maintaining strong client relationships
  • Comfort in handling difficult situations and escalating issues appropriately
  • Proactive, detail-oriented, forward-thinking and productive work ethic
  • Excellent communication, problem-solving and listening skills
  • At least 2 years of professional experience in customer service
  • Technology-savvy
  • Experience in software implementation, in technology/SaaS/B2B, in the fitness world is an asset
  • Bilingual in French and English is an asset
Benefits
  • Hybrid work once fully trained
  • Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
  • Access to a monthly telecommunications allowance (phone and internet)
  • Career advancement opportunities in various departments (Customer Success, Sales, Marketing, etc.) of a growing SAAS
  • Competitive salary based on your experience
  • Dynamic and flexible work environment: Integrate pleasure into daily life surrounded by an efficient and motivating team
We know imposter syndrome can get in the way of spectacular candidates, but please don't hesitate to apply. We'd love to hear from you.

  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...


  • Montréal, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...


  • Montréal, Canada Kaptio Travel Full time

    Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. **About Kaptio** - Kaptio is an international Travel Tech company, founded...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Montreal. You will maintain customer and revenue retention and facilitate upsell/cross-sell of services. The CSM...


  • Montréal, Canada Bizzabo Full time

    The Enterprise Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our largest and most strategic customers, working across multiple industries, use cases, & stakeholders. The Enterprise Customer Success Manager...


  • Montréal, Canada Rival Insurance Technology Full time

    **Who We Are** At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation...


  • Montréal, Canada Novisto Full time

    **We are looking for an experienced Bilingual Customer Success Manager to join the team and support our rapid growth.** You will partner closely with analysts, product, engineering and business leaders to drive the successful adoption of Novisto to help customers realize the business value of our partnership and offerings. the expansion and engagement of our...


  • Montréal, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 5,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...


  • Montréal, QC, Canada Vircom Full time

    Company DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...


  • Montréal, QC, Canada Vircom Full time

    Company DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...


  • Montréal, Canada Coveo Full time

    **Facilitating a world-class customer experience through operational excellence**: As a Customer Success Operations Manager at Coveo, you are a dedicated partner to our CS department and CS Leadership team. You will work in close collaboration to maintain and optimize our tech stack, all while developing and optimizing the architecture and configuration of...


  • Montréal, Canada BrandBastion Full time

    This is a full-time remote position. Are you solution driven, highly organized, ambitious and passionate about account management and social media? Do you have experience in running projects, a proactive attitude and thrive in a fast-moving environment? We are looking for a new member to join our Customer Success Team to manage a portfolio of our existing...


  • Montréal, QC, Canada WeightCare Full time

    Job Title: Customer Success Advocate (base salary + commission) Location: Hybrid (Montreal office for the first 2-3 months + remote thereafter)  We are a leading provider of weight loss subscriptions, committed to helping our members achieve their health goals through personalized programs and support. Our mission is to provide exceptional service and...


  • Montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, QC, Canada Vircom Full time

    Company Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...


  • Montréal, Canada JITbase Full time

    JITbase is a fast-growing scale-up in Montreal, Canada, focused on Industry 4.0 software solutions for the manufacturing industry. We are on a mission to digitize factory shop floors to make the workforce more efficient and to address the growing labor shortage challenges. **Mission** - Deliver an outstanding customer experience during implementations -...


  • Montréal, Canada Graitec Full time

    About Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth through 3 highly complementary activities**: - Value...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We are looking for a Enterprise Customer Success Manager at Lightspeed to join our NoAm Retail Engagement team. Your primary objective will be to drive retention and expansion of your book of business...

  • Customer Success Lead

    1 month ago


    Montréal, Canada Valsoft and Aspire Operating Group Full time

    **Customer Success Lead - On-site - Montreal** **We are hiring at ValPay for a Customer Success Lead to join our growing Customer Success team in Montreal!** **Here is a little window into our company**:ValPay is a leading payment processing company seeking a Customer Success Lead to join our dynamic team. If you thrive in a fast-paced environment, enjoy...


  • Montréal, Canada Applied Software Technology Full time

    Montreal, Canada - Sales - 1336 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth...