Lead Advisor, Risk Management

2 weeks ago

Toronto ON, Canada MasterCard Full time

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. Customer Success Regional Lead, Specialized Product Delivery (SPD), Advisors Client ServicesAdvisors Client Services, Data & Services
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network.
Make an Impact as a Customer Success Manager, Regional Lead, Specialized Product Delivery (SPD), Advisors Client Services  
Advisors Specialized Product Delivery is a client-facing team that partners with customers and helps them drive measurable value by: 
• Project managing the delivery of new and complex products and solutions to our customers
• developing and maintaining customer support and sales materials
• Acting as the knowledge expert on products and solutions and the most effective means of implementations
• As a Customer Success Manager, Regional Lead, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.
You will lead a team of customer success managers with a regional responsibility for products and customers, including managing a team, objective setting and career development, day-to-day guidance, escalation management and also aligning with other Mastercard teams such as Product, Finance, Sales on regional product goals
• Conduct product demos, develop and deliver training sessions
• Partner closely with product teams to create new features that best serve our customers
• Identify areas of improvement, track project & task updates, and identify clients at risk of churning
• Experience in delivery of SaaS solutions or data products
• Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
• Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
Bachelor’s degree or equivalent qualification.
• Fluent local office language and English required, other languages desirable 
• Advanced Word, Excel, and PowerPoint skills required
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;

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