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Inside Sales

2 months ago

Mississauga ON, Canada RENESHONE Full time

One of our clients in Mississauga, is looking for a Pump Inside Sales Representative. The incumbent is responsible for selling pump products (such as pumps, seals, liquid hydrocarbon pipeline, and other products) and/or services to customers almost exclusively via telephone and Internet (e.g., chat, email, video conferencing, etc.) and act as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing business. The Pump Inside Sales Representative is responsible for maintaining relationships with accounts through ongoing client contact and support, responding to client inquiries and offer guidance on appropriate products and services, executing sales strategy, generating sales reports, and identifying opportunities to increase sales volume while ensuring service levels are met, closing sales within territory (All or some of the following cities will be part of the defined territory of the Pump Inside Sales Representative: Oakville, Port hope, Niagara, Guelph, Kitchener, Waterloo, London, Sarnia, Leamington, Windsor, Chatham-kent, Ottawa.). Also, the Pump Inside Sales Representative works in tandem with the Ontario Pump Outside Sales Manager to achieve sales goals and revenue targets.

Support customers selling or after sell inquiries over the phone, by video or by email related to company’s products and services,
When required, sell or upsell pump products and Services over the phone and provide leadership to obtain maximum sales revenues in assigned territory and attainment of business objectives.
Prepare and deliver technical presentations to explain company products and/or services to prospects or current clients
Collaborate with Ontario Pump Outside Sales Manager to evaluate needs for equipment, resources and tools that will support efficient product delivery to client.
Meeting with and supporting Ontario Pump Outside sales Manager in gathering information about customer needs and requirements.
As required, effectively partner with key peers in the organization to assist in closing some sales.
Through various effective customer centric approaches, connect, build trust, and establish meaningful relationships with current and potential customers in a predefined territory through phone and Internet interactions (e.g., chat, email, video conferencing, etc.).
Convert qualified leads into clients by effectively engaging them through the Marketing & Sales Funnel via tailored discovery discussions, requirements gathering, and meaningful solutions introduction.
Optimize customers satisfaction and retention by supporting customers through their customer journey and create sales reports.
Identify opportunities to cross sell, upsell, and renew contracts with customers.
Maintain accurate and up-to-date records on company CRM system of all important customer correspondence, quotations, commitments, contracts, etc.

Minimum 7 years’ experience of inside sales for pumping products and/or services and with demonstrated success.
Successful in presenting and selling mechanical solutions to customers in the industrial field.
Acceptable technical level understanding of a few relevant products from at least three of the following brands (or competitive brands): ARO, PACO, GRUNDFOS, PEERLESS, SACEMI, JOHN CRANES, G&L GOULDS, BARNES.
Successful experience in customers’ accounts ongoing maintenance and service.

Bachelor's Degree in Sales, and/or Business Development, and/or mechanical engineering, and/or or Electrical Engineering, and/or Fire Protection and Safety, and/or Manufacturing, and/or equivalent education/training/experience.

Acceptable knowledge of the Pump, instrumentation, systems Controls and/or Metering fields.
Good technical expertise, and the proven ability to remain current with respect to industry trends, provincial and federal legislative policies and changes.
Proven organizational skills and the ability to effectively communicate over the phone and in writing.
Be well versed in Microsoft programs (Word, Excel, PPT, Teams, Outlook).


Office and Warehouse environments
Using a computer keyboard and mouse for some time


Continuing education and training
The organization that specializes in sizing, selecting, diagnosing, repairing, servicing and selling pumps and similar products. Pump Tech is Canada’s # 1 authorized stocking distributor for Grundfos and ARO pump products.

The company is committed to handling most, if not all of customers’ pumping service and repair requirements. Our client knows that being a reputable industry leader is possible through a team of experienced, supported, knowledgeable, and empowered people to be the very best they can be – so that they can make an impact that matters for customers, peers, the community, and for their own careers.