Group Benefits Service Specialist

4 weeks ago

Waterloo ON, Canada Sun Life Financial Full time

Group Benefits Service Specialist page is loaded Group Benefits Service Specialist
Apply locations Waterloo, Ontario Sun Life Toronto One York time type Full time posted on Posted 2 Days Ago job requisition id JR00095257 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Do you enjoy supporting multiple high-touch clients?
We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the acquisition and installation of new business. This role will report to the Service Manager, Business Development. 
Arrange service calls with clients and meet to discuss and proactively promote Sun Life group benefit products & services
Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
Provide on-going support to Plan Administrators and Plan Advisors by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes
Work closely with Implementation Team and new clients during the implementation process to successfully install new business
Meet with new clients to gather data critical to installation of new business
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
3 to 5 years relevant work experience in a service-related role
~ Client empathy and commitment to providing an excellent service and Client experience
~ Proficient in technological systems such as Word, Excel, PowerPoint etc.
~ Driving is required: a valid driver's licence and access to a car are essential
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
Being part of our journey in developing the next greatest digital experience
In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.
Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

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