Agents de services saisonniers H/F

2 months ago

Ontario, Canada ServiceTitan Full time

Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. At Schedule Engine, we use the term "Customer Solutions" because we believe "support" and "service" are only a piece of what our customers really want: Solutions to their home service needs.
Schedule Engine is looking to hire Customer Solutions Specialists who pride themselves on providing world-class customer experiences.
Speak with customers via live chat, phone, and/or email channels, taking ownership of their needs and managing them to completion.
Find creative solutions for customer issues, utilizing a network of service partners.
Book services and ensure completion/satisfaction.
Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators.
Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions.
You thrive in a fast-paced and dynamic atmosphere and have a strong intention to own and help define the member experience.
Must have a strong working relationship with the Live Services team due to the collaborative nature of this role
Proven customer support, client service, or direct client-facing experience and skill.
Strong contact handling skills across phone, live chat, and email are essential, including active listening, grammar, spelling, and typing speed.
Familiarity with CRM systems and practices.
Bonus points if you have experience in the home services space.
*This is a seasonal role with a 3-month contract from your start date.
During the initial 3 weeks, candidates must be adaptable to a full-time training schedule 9:00 am - 5:00 pm EST. Subsequently, schedules will transition to designated shifts.
Part-Time: Shifts will range from 4 to 5 hours, totaling 20 to 29 hours per week.
Full-Time: Shifts will range from 6 to 8 hours, totaling 30 to 40 hours per week.
Shift Availability: We are recruiting for Morning, Day, and Night Shifts.
Candidates must be available to work holidays and weekends.
We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24/7 virtual healthcare.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
The expected salary range for this role for candidates residing in Canada is between $37,000 CAD - $46,000 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location.

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