Video Operations Technician

3 weeks ago


Oshawa ON, Canada Medisca Pharmaceuticals Inc. Full time

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design. With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.
The incumbent will be responsible for providing 2nd level technical service, support, maintenance of classroom audio visual equipment for College and University faculty, staff and students. The incumbent will support and coordinate technical Audio Video (AV) event set-ups. These will include but are not limited to the appropriate connectivity of audio/video multimedia, video conferencing, and synchronized presentational device/computer technologies. Provides support for remote monitoring of on-site projectors and environmental room control systems. Incumbent is responsible for the hardware installation and support of both academic, non-academic space as well as digital signage A/V systems.
The incumbent must be flexible to travel on support assignments at varied DC and or ON Tech campus locations; and off campus locations for event support.
Technical Support andService
· Provides service and support in response to service desk calls that requireimmediateresolution to A/V instructional /classroom issues.
· Services, maintains, troubleshoots and repairhardware including but are not limited to data presenters,flexible teaching learning AV equipment solutions and flexible teaching/collaborative equipment, interactive boards, video/digital cameras, control systems and their related software applications.
· Interpret s A/V servicemanuals, documents, technical information notes and userguides.
· Demonstrates comprehensive knowledge of all analog and digital technologyandhow it is applied all facets of the position. Display Port, Hi- DefinitionMulti-MediaInterface (HDMI all versions) High-Definition Content Protection (HDCP) DVI,DVI-D,MAC Thunderbolt digital signal protocols.
· Familiarizes self with knowledge of updated technologies and hardware for the conversionofanalog to digital signals; Works closely with management to design and develop instructional technology installations for DC. (Responsible for ensuring all equipment is received for assigned projects and
completing installations.Ensures that equipment is securely installed as per manufacturers and DC health & safety standards and once completed test as per specifications.
· Participate in the installation of Major Digital Signage hardware and on-going maintenance for DC (and at Oshawa North Campus: DC/ON Tech). Video-Walls, Kiosks, large monitors, Mac Mini digital player ’ s hardware and cabling. Knowledge of Remote Access for on-going maintenance for the video wall is critical.
Collaborates with staff/departments to facilitate DC, (and at Oshawa North Campus: DC/ON Tech) events, conference center and non- academic events.
· Co-ordinates with 3rd Party vendors for large events, that is beyond the scope of A/V Services.
· Work independently and be prepared to work on site location.
· Ensure security and safety of on-site equipment.
Collaborates with department manager/director in liaison with stakeholders, 3rd party vendors/consultants to facilitate equipment quotes for capital projects and operational solutions,
· Investigates AV equipment queries with suppliers/vendors/ external 3rd parties.
· Processes follow-up queries/ adjustments and updates with suppliers/vendors/ external 3rd parties.
Participates in continuous innovative planning for AV Service related process improvements for the short and long term.
· Minimum of a three-year diploma/degree in Electronics, related Television Broadcasting, Sound Technology or Information Technology.
Minimum of three years experience with document cameras, interactive boards, video/digital cameras set-up, control systems and their related software applications.
Demonstrated ability to troubleshoot equipment malfunctions and explain technical details in layman’s terms, so it is easy for clients to understand.
Superior skills in time and project management, initiative, and attention to detail.
Evening or weekend work may be required.
Please apply below by submitting your cover letter and resume to the online portal.



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