Audio Visual IT Support Technician

4 weeks ago


Mississauga ON, Canada Altis Technology Full time

Audio Visual IT Support TechnicianLocation: Mississauga, ON (80% in-office)Duration: Microsoft Certified (strongly preferred)Overview: We are seeking a skilled Audio Visual IT Support Technician to join our team in Mississauga. This role will primarily focus on providing technical support for audio and video equipment, along with general IT support within the organization. The ideal candidate will have experience in IT technical support, with a strong background in audio and video technology and Windows systems.Responsibilities:Assist with selected 1st level ticket issues and support Microsoft Windows and its office products.Support the development environment and commission audio and video devices to meet necessary certifications.Assist in procurement process for new IT devices, acting as project coordinator.Evaluate and upgrade audio and video technology for meeting room refresh initiatives.Troubleshoot and resolve issues related to IT devices, including laptops, desktops, and peripherals.Perform device imaging and ensure proper configuration for use.Collaborate with other teams to address IT support needs and facilitate communication.Utilize L2 experience to provide advanced technical support when necessary.Qualifications:3-5 years of experience in IT technical support, with a focus on audio and video technology.Windows Certification is strongly preferred.Strong understanding of audio and video technology, including troubleshooting and configuration.Previous experience with Audio/Video hardware, Zoom and MS TeamsWindows Imaging and QA testing (hardware/software)Experience in quality assurance and device certification processes.Excellent communication skills, both verbal and written.If you have a passion for audio and video technology and are looking to apply your IT support skills in a dynamic environment, we encourage you to apply for this exciting opportunity.



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