Contract Management Assistant

4 weeks ago

Waterloo ON, Canada University of Waterloo Full time

The Inquiry Management Assistant is responsible for addressing requests and responding appropriately to inform students of policies and procedures within the department. The incumbent is part of a team that works together to ensure all customers of the Waterloo Residences Office receive outstanding customer service, and that the overall goals of the Department are met
Deliver front-line customer and student service to prospective and current students1
Manage and help respond to approximately 15,000 inquiries by telephone, email, Live Chat, forum and walk-in customers.
Respond to inquiries from students, parents, faculty, and staff by email and telephone, as well as, walk-in customers.
Comment and engage in discussions with existing (and future) residents online, bring them into conversations, and promotions using social media.
Ensure residence applications for prospective students are complete.
Process residence cancelations as necessary based students not accepting contracts, students withdrawing, or academic offers being rescinded.
Record management
Assist in processing online submissions to the Off-Campus Housing Tool.
Monitor news articles, blogs, and other social media tools on emerging trends
Coordinate with admissions, marketing and residence life groups to drive core departmental goals through the use of social media techniques.
Office operations
Required to work on special visit days, such as You @ Waterloo Day, and some evenings including the Residence Community Ranking Form deadline date.
Currently enrolled in or recently graduated from a post-secondary institution; a current student or recent graduate from the University of Waterloo is preferred
Experience within the Department of Housing and Residences, Student Development area beneficial
Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities.

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