Retail Expert

2 weeks ago

Toronto ON, Canada Russell Tobin Full time

Russell Tobin and Associates is currently seeking an Retail Operations Subject Matter Expert to assist our client's Grocery and Retail Merchandising Operations Team in providing an effective in-app experience for merchants in their platform. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration

Job Title: Retail Operations Subject Matter Expert | Grocery + Retail
Schedule: Monday – Friday // 40hrs/week
Location: HYBRID | TORONTO ONTARIO CANADA (In Office 2x/week)


The Retail Operations Subject Matter Expert is responsible for enhancing the in-app experience through strategic merchandising of grocery, convenience, retail, and alcohol products. This includes managing item collections, offers, and marketing surfaces to directly impact customer conversion and engagement. Ensuring accurate search quality improves the customer experience, leading to better conversion rates and platform reliability.

Monitor the quality of searches and submit tickets for identified issues to be resolved
Collaborate with the Catalog team on catalog quality and seasonal occasions
Build, deploy, and refresh in-app curated surfaces and item collections
Support analysis of item collections and offers to track conversion and impact

High attention to detail and strong process/project management skills
~ Proficiency in Excel/Google Sheets


SQL experience a plus
Bilingual (French Canadian) a plus


Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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